EGC Supply is part of the EWIE Group, a global company with over 40 years of experience specializing in providing the right products, at the right place, at the right time, and at the right cost.
Stephanie Fletcher, IT help desk support manager at global commodity management services company EWIE, Inc., discusses how ServiceDesk Plus aids the company in ticket management. In the event of an issue, ServiceDesk Plus assists in tracking down the root cause. Fletcher also uses ADManager Plus and ADAudit Plus to completely manage EGC's Active Directory, right from user provisioning and management to reporting and deprovisioning.
Fletcher recommends ServiceDesk Plus because it helps EGC's end users easily get a hold of the service desk. If there is an issue, she and her team are able to deep-dive and get to the root cause of the incident. ServiceDesk Plus also helps Fletcher and her team involve the right stakeholders in a timely manner and ensure the incident is resolved swiftly.
Fletcher and her team have been leveraging ServiceDesk Plus, ADManager Plus, and ADAudit Plus for the past five years and are able to customize the applications the way they need to ensure that the five different companies under the EWIE Group are handled the right way.
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If there's a big problem, I can dive in and see what the actual issue is and get everybody else involved that needs to get involved in a timely manner, so it's a good place to keep everything in one spot and to be able to get our tickets done.
–Stephanie Fletcher, Help desk support manager