ServiceDesk Plus' actionable messages for Outlook and Office 365 enable technicians and end users to process their tickets right from their mailbox. Using the action buttons in these actionable messages, technicians and end users can act on tickets without switching to ServiceDesk Plus.
Once an end user creates a ticket, they're sent an automatic acknowledgement email. This email has action buttons that enable them to:
Technicians receive an emails with the actionable messages when a ticket is created or assigned to them. And the action buttons in these emails let technicians:
Emails with actionable messages are also sent to technicians when a task is created, or when a task is not completed on time. The actions in these kinds of emails include: