Take control of your IT estate with robust IT asset management software
Learn everything there is to know about your IT and non-IT assets, including network elements and endpoints, as well as their relationships. With integrated asset management capabilities, our IT service desk software ServiceDesk Plus enables IT technicians to inventory, track, manage, and monitor all their assets from a central location.
With ServiceDesk Plus, transform the way you manage your IT assets.
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+ years
of experience
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+
service desks
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countries
Essential ITAM features available in this IT asset management software
Asset inventory
management
Discover, track, and manage IT hardware and software assets in one place. Get a comprehensive view of every stage of an asset's life cycle including procurement, utilization, maintenance, and retirement.
Asset
discovery
Achieve complete visibility into your IT landscape with the unified agent scan for Windows, Linux, and macOS devices along with the network scanning technique for IP devices.
Asset life cycle
management
Track and manage all aspects of your assets right from procurement to retirement. Create different asset states to accurately map the status of your assets.
Software asset
management
Manage all aspects of your software assets including purchasing, deployment, maintenance, utilization, and disposal. Identify and eliminate unused software to reduce IT costs.
Software license
management
Track and manage software licenses and get notified about soon-to-expire licenses. Scan your workstations periodically to detect license violations, and be audit ready.
Configuration management
database (CMDB)
Track and manage all configuration items, and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making.
IT asset management workflow in ServiceDesk Plus:
Implement best practice asset management with ServiceDesk Plus
ServiceDesk Plus' out-of-the-box features enable you to implement asset management best practices easily.
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Discover all hardware and software assets
Multi-source discovery modes - Unified agent-based scan, network scan, barcode scan, and distributed asset scan
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Classify all IT and non-IT assets
Asset types and product types
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Track assets across their life cycle from requisition to retirement
Asset states, user-workstation mapping, and asset loans
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Map relationships between assets and business services
CMDB, configuration item (CI) types, CI relationships, and business views
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Keep track of key finances
Depreciation, cost center, and general ledger codes
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Manage all your software license investments
Software, license, and agreement types
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Track software usage and compliance
Software metering, software and license dashboards
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Stay on top of IT purchases
Purchase management, vendor list, approvals, invoice and payment, and associated assets
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Centralize the asset contracts management process
Contract details, renewal details, child contracts, expiration notifications, and associated assets
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Ensure that your ITAM supports other ITSM processes
Asset information on incidents, problems, changes, and projects, and CMDB mapping