This eBook lists 7 asset management best practices that cover most aspects of an ITAM process, right from detecting assets and integrating ITAM with other ITSM practices to improving ITAM on a continual basis. These best practices can help IT admins overcome ITAM challenges, reap maximum benefits, and revolutionize the way they manage their IT assets.
The asset management piece is probably the most important part of ServiceDesk Plus and the most helpful part of the tool. I would say that the asset management module has provided the biggest added value to the business.
system administrator, Radiology Associates