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Keynote
Session one:
What does an internet service provider (ISP) do when it faces its biggest outage in years, and scores of its customers are getting 502 errors?
Learn how to:
Session two:
How can a rapidly growing organization scale up its service ordering experience to ensure maximum customer satisfaction?
Learn how to:
Session three:
How do you execute a foolproof plan for implementing a major change that involves migrating your on-premises infrastructure to the cloud?
Learn how to:
Session four:
How do you ensure that your hardware and software asset information is in one place, your asset usage is optimal, and your costs are under control?
Learn how to:
Wrap-up:
ManageEngine is committed to quality customer service and customer education. When you choose ManageEngine for your ITSM solutions, you get:
Kumaravel Ramakrishnan
Director of marketing, ITSM
Kumaravel Ramakrishnan has over a decade of experience in IT, mostly in ITSM. He loves interacting with ITSM professionals, and is a regular speaker at ManageEngine conferences and industry events. When not fretting about leads and revenue at ManageEngine, Kumar has his hands so full with his two kids that he's almost given up cooking bizarre dishes and trying to find the next Google in the Indian stock market. What he's never stopped doing is buying books, and those books have never stopped piling up waiting to be read!
Charles Arokiaraj Ignatius
Customer success manager, ITSM
For nearly a decade, Charles has helped customers across the globe to implement ServiceDesk Plus based on industry-standard best practices . Charles is currently the customer success manager at Manageengine and works with customers to maximise the returns on their ServiceDesk Plus investments with onsite and online consultations. He is passionate about reading fiction, watching crime series, and playing with his two sons one of whom is Fristo, the 9 year old labrador.
Ashwin Ram Ragupathi
Product marketer, ITSM
With over five years of experience in ITSM, Ashwin Ram has authored several articles, best practice blogs, and white papers across various topics, including KPIs and metrics, and AI in ITSM. Given his newfound passion for fitness, Ashwin is trying hard to stay away from carbs, desserts, or really just anything delicious. An impulse shopper, his recent purchase, an Apple Watch, is making the Seikos, Casios, and Tissots in his collection obsolete.
YOTEL New York,
570 Tenth Avenue,
New York,
NY 10036.
Chicago Marriot Downtown Magnificent Mile,
540 North Michigan Avenue,
Chicago, IL 60611.
Convene,
333 S Grand Avenue,
Los Angeles,
CA 90071
For assistance or more information, please contact hello@servicedeskplus.com
