Deliver services globally with site specific configurations including automation and SLAs
Manage Multiple Sites. Deliver Global IT Support.
Segregate and manage different areas of operations while managing help desk tickets in the same place.
Configure sites and manage multiple office locations setting up individual time zones, holidays, operational hours, and departments specific to each site.
The auto routing of tickets, flexible templates, automated notifications, integrated knowledge base, effective SLA management and multi-site support in ServiceDesk Plus have helped our staff become more productive and service our end users
better.
Tarek Saade, IT incident management senior team leader, averda