Hi there,

We hope you're staying safe and healthy.

We're excited to introduce the newly improved SupportCenter Plus 11.0. SupportCenter Plus is now armed with a brand-new UI, feature enhancements, and exciting new capabilities.

You can now create different service plans for your customers, and provide accurate billing for support reps. You can even create dedicated portals for each of your customer support divisions or verticals to manage support independently with a single license. Utilize live chats to manage tickets in real-time, simplify field service management by leveraging the Zoho Maps and Google Maps integration, and a lot more. Learn more about SupportCenter Plus 11.0 here.

Next up, the cloud version of ServiceDesk Plus gets a bunch of new features aimed to improve the service request management module. With these new features, you can now add sections in request templates, add service and request costs, add resource images, reorder resource questions, and more. You can read all about the new features here.

Moving on, this year's Masterclass series was a success, and based on the requests for a more in depth dive into ServiceDesk Plus, we have a new webinar series in the works for advanced users during which we'll explore high-level topics like integrations (native and third-party), advanced administration, adapting ServiceDesk Plus to the new normal, and more. Stay tuned for more information in the coming days.

Finally, empower your IT team with our advanced solutions to manage and secure your hybrid infrastructure while maintaining optimal productivity from your remote workforce.

Download our exclusive primer, a comprehensive list of solutions that ManageEngine offers to scale your IT to fit hybrid and multi-cloud architectures.

That's all we have for now. If you'd like to stay in touch and receive regular updates on product videos, tutorials, and resources, follow us on

Stay safe and wash your hands!

Until next time,
Jendra John
The ServiceDesk Plus team