Hi there,

We have some good news lined up for you! First, ServiceDesk Plus (on-premises) now integrates with Microsoft Teams. Integrate with Teams to leverage the collaboration app from Microsoft as an additional channel for IT and enterprise support. Through this integration, you can view service desk tickets and pending approvals, and can chat with help desk technicians, all from within your Microsoft Teams accounts. Learn more about the integration, and try it out now.

Next up, we recently ran a survey to better understand how service desk personnel around the world are coping and to document their experience in a few areas, including remote support tools, automations, self-service, and IT budgets and spending. We had an amazing response and have recorded some interesting points based on the results. You can check out the survey report, for free.

Want to dive deeper into various ITSM practices? We've drafted a series of guides that explain different ITSM modules, from incidents and problems to change management. This month, our knowledge management guide dives into how to build an effective library of solutions. Check it out, and share it with your team.

That's all we have for now. If you'd like to stay in touch and receive regular updates on product videos, tutorials, and resources, follow us on

Stay safe and wash your hands!

Until next time,
Jendra John
The ServiceDesk Plus team