Hello there,

We hope you're staying safe and healthy during this holiday season. Here's a roundup of news we have for you this Thanksgiving.

The new Activities feature for the Cloud version of ServiceDesk Plus helps your technicians to manage and track all their activities in one place. The list of activities includes requests, and tasks from requests, problems, changes, projects, milestones, and releases. Technicians can view their activities in either the Template view, which displays the activities as an extensive list, or in the Kanban view, which groups the activities to display them as organized boards. It provides visually detailed information about the volume of work in each grouping criteria. Read more about the feature here.

In case you missed it, ManageEngine is positioned in the 2020 Gartner Magic Quadrant for IT service management tools. Read the full report to learn more about the ITSM landscape and the recognized vendors.

Next up, our blog, Leverage AI and predictive analysis to cut costs and eliminate downtime explores how AI and predictive analysis are rapidly being adapted across industry verticals. You'll learn how these technologies enable rapid digital transformations and data-driven decision-making in IT organizations. Check out the blog, and share it with your peers

And finally, we have an exclusive year-end discount just for you! Claim your discount now!

That's all we have for now. If you'd like to stay in touch and receive regular updates on product videos, tutorials, and resources, follow us on

Have a good Thanksgiving, and stay safe!

Until next time,
Jendra John
The ServiceDesk Plus team