Hey there,

I hope you're well and staying safe. We have a bunch of good-quality thought leadership sources and the new launch of ManageEngine Academy to share with you, so read on.

To start things off, we're excited to introduce you to our newly launched ManageEngine Academy, a content hub for IT leaders. With this, you have access to in-depth resources on ManageEngine's IT journey over the last two decades, including lessons learned and how we tackle challenges to keep pace with the fast-advancing IT world. Learn more about the Academy here.

Our Masterclass series, including product-related hacks, tips and tricks, and functionalities for better ITSM, has been highly appreciated. We've wrapped up this season of the series, and the good news is you get to watch all the episodes for free on our site. Check them out here.

Curious to know how high-velocity organizations enable resilience and anti-fragility? Troy DuMoulin, vice president of research and development at Pink Elephant, provides great insight into the best practices and automation strategies for high-velocity organizations in this webinar. Watch now for free!

If you're familiar with the world of ITSM, the term “IT ticketing system” isn't foreign to you. We've put together a comprehensive quick read on IT ticketing systems–what they are, why they are needed, the benefits of having a ticketing tool, the future of ticketing software, and more. Do give it a read.

Ready to dive deep into some of the burning IT problems? Download this free e-book on seven real-life IT problems and how to solve them using advanced analytics, including ideas on how analytics can help deliver better and faster resolutions.

Hope you enjoy watching, reading, and learning more to keep yourself equipped to face the day-to-day challenges in your IT service management. I'll see you next month with more updates and events. In the meantime, let's stay connected on

Until next time,
LeAnn Gordon
The ServiceDesk Plus team