Hey there,

Wondering how the pandemic has affected the state of ITSM? Let's hear it straight from those in the field. ManageEngine surveyed 437 IT professionals about a range of topics in late 2021. Based on their answers, we have curated a comprehensive report that details the state of ITSM two years into the pandemic. Learn more here.

Your peers have spoken! They choose ServiceDesk Plus. We are elated that ManageEngine has been named a Customers' Choice in the Midsize Enterprises Segment and the Europe, Middle East, and Africa Segment in the 2022 Gartner® Peer Insights™ 'Voice of the Customer’ for IT Service Management Tools. Read the full story here.

Release and deployment management is the process of rolling out software updates or deliverables to users without interrupting services. It’s not just about getting it out there; it’s about how fast and how efficiently it’s done. Find out how to master this in our e-book titled IT release management: ManageEngine’s playbook for faster and successful rollouts and continuous delivery.

A ticketing system can make or break your service delivery. Check out this extensive guide on IT ticketing systems and learn how to discover the right ITSM solution for your enterprise, and the best practices that will help elevate your service desk's efficiency.

That's all the stories we have for now. We'll be back next month with more updates. In the meantime, let's keep in touch on .

Until next time,

LeAnn Gordon

The ServiceDesk Plus team