Hey there,

Hope you're off to a great start this year. ServiceDesk Plus wishes you all a happy New Year! We wanted to kick-start this year with some exciting new features for your service desk. Read on to learn about what we have in store.

ServiceDesk Plus' latest version will be introduced shortly, with all-new space management capabilities in the facilities service desk to help you optimize the use of physical spaces in your organization. Alongside this, you will have new custom operational hours, enhancements to the change module, reports now powered by Zoho charts, chat reports, and more. Watch this space to learn about all the new features that are coming up.

If you've been following our Masterclass, a series of webinars presented by our product experts on how to effectively use ServiceDesk Plus, you'll be happy to learn that another season is coming soon. We will share more details in the following days. In the meantime, if you'd like to catch up on previous sessions, you can access them here.

We also have an interesting e-book to share: Six strategies to eliminate costly inefficiencies in your IT service processes. Inefficient service processes can weigh you down and affect your IT budget. Learn how analytics can help you fix mistakes and add resilience to your service processes.

That brings us to the end of this month's updates. Please look out for the new release and more updates from us. In the meantime, let's keep in touch on .

Until next time,

LeAnn Gordon

The ServiceDesk Plus team