Hey there,

Spring has sprung for most of us, and here's what's been springing up at ServiceDesk Plus.

Zia, our internal AI assistant, just received new enhancements with the capability to predict priority for requests. The chatbot can be trained with service desk data to predict priority for requests, following which Zia will suggest the three most relevant priorities when a request is edited. Bear in mind that priority prediction is applicable only if the request priority is not defined by other existing configurations. Find out more about this and other enhancements here.

The transition to hybrid work models continues on and now more than ever, IT teams need to work closely with facilities teams. Check out this resource on space management in the work place, which suggests an integrated approach to overcoming the challenges of growing interoperability between workspace management and ITSM.

ManageEngine improved ITSM workflows to reduce complexity and solve business challenges for two manufacturing giants. Read the real-life ITSM success stories in this riveting e-book.

Gartner predicts that 80% of analytics initiatives will fail by 2022. Don't let your business initiatives be one of them. Here's a comprehensive resource on five reasons why your analytics initiatives are failing and how to fix them using AI. Learn how AI-driven analytics can put your organization on the fast track to success.

That's all the updates we have for March. Please keep an eye out for more updates from us in the following months. In the meantime, let's keep in touch on .

Until next time,

LeAnn Gordon

The ServiceDesk Plus team