Newsletter | August 2023

 
 
 
 

Hey there,

August is here and we sure can't wait to let you in on everything that's been brewing at ServiceDesk Plus. From keeping a watchful eye on your IT infrastructure to enhancing service delivery experience for your end users, here's an overview of the latest updates for this month. Let's dive right in!

Speed up incident resolution with the all new Dynatrace extension in ServiceDesk Plus
 

Exciting news! We're thrilled to announce the newest addition to the ManageEngine Marketplace: the Dynatrace extension for ServiceDesk Plus Cloud. Combine the monitoring power of Dynatrace with the robust incident management capabilities of

ServiceDesk Plus and accelerate incident response with ease. With this duo at your fingertips, you'll benefit from proactive incident detection and expedited incident resolution. Learn more about the integration here.

Foster better service experiences with the power of flexible and dynamic request templates
 

Looking for ways to ease ticket creation by eliminating friction? Tired of the back-and-forth with end users to understand their needs? We've got just the solution for you. Dive into our latest article to find out how you can address all these questions

and more by leveraging service request templates. Discover how custom templates help capture the end user's service needs accurately, simplify tasks, minimize errors, and delight users with hassle-free interactions. Read the article now.

Tap into the potential of automations to elevate your MSP to new heights

Speaking of delighting users, as MSPs seek to ensure customer satisfaction on the daily, there are a variety of activities that need to be executed properly. When battling a deluge of tasks, MSPs relying solely on manual intervention may fall

short in swiftly meeting client demands. Here are eight automation features of ServiceDesk Plus MSP that can help you battle this challenge and achieve operational excellence. Explore now!

Stay connected all year round, thanks to an exciting lineup of User Conferences, ITCONs, and more
 

Time for you to gear up for exciting and action-packed tech events ahead. From inspiring User Conferences to the highly anticipated ITCONs, we're bringing you a roster of events all year round. Don't miss the opportunity to

network with industry experts, get a feel for our IT solutions, and gain interesting insights on the industry. Register here.

 

That's a wrap on this edition of the ServiceDesk Plus newsletter. We'll be back with more exciting news next month.

Meanwhile, stay in touch with us on

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Until next time!

The ServiceDesk Plus team

 
 

Contact: support@servicedeskplus.com

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