Hey there,
The end of the first quarter is almost here. And, if you're still grappling with convoluted service management, it's time for some spring cleaning. From crafting meaningful conversations with users to automating enterprise-wide IT intelligently, here's an overview of the latest features and resources to help you let the sunlight in on your service management.
Craft meaningful experiences for users with Zia's Blended Conversations in ServiceDesk Plus Cloud
Equip Zia, the virtual service desk agent for ServiceDesk Plus Cloud, with contextual conversations to address multiple scenarios and requirements of users and technicians. Build custom conversational workflows on a simple drag-and-drop canvas with the new Blended Conversations feature. Know more. |
Experience deeper IT asset visibility with all-new RFID scanning in ServiceDesk Plus Cloud
Organizations need clear visibility of the IT assets in their complex IT asset landscape. Despite employing various scanning methods, several IT assets might remain unaccounted for, leading to ghost and zombie IT assets. Set it right by harnessing the RFID scanning feature in the ServiceDesk Plus Cloud iPhone app. Discover multiple IT assets in bulk, even if they lie outside your network. See how. |
Make it easier for users in your organization to adopt self-service
While exploring options to free up your IT team, self-service strikes a chord. But, for self-service to be successful, businesses must ensure that users adopt it effectively. Discover the five essential steps required to facilitate self-service for users in your organization. And, ensure the smooth adoption of your service desk with our customizable launch pack. Download the launch pack now. |
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Equip MSPs with the right PSA software to deliver remarkable service experiences |
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Juggling between disparate tools to manage clients' IT can be time-consuming, draining MSP's resources in the long run. Instead, they need a PSA solution that facilitates accounting, billing, managing resources, and more from a central console, all while combining industry best practices with rich capabilities like automation. Be sure to zero in on the right PSA software. Read the guide. |
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As businesses expand, they grapple with convoluted IT processes. Wielding AI-powered automation can optimize the efforts of IT teams. Journey with ManageEngine to understand how we have interwoven AI with our IT management for improved efficiency. From managing travel requests and resolving IT incidents to ensuring cybersecurity, explore how we rely on AI to streamline our IT. Read the e-book now. |
That's it for now from ServiceDesk Plus. We'll be back with exciting news and updates next month. Meanwhile, connect with us on .
Until next time!
The ServiceDesk Plus team