Newsletter | January 2024

 
Zoho ManageEngine ServiceDesk Plus-IT service desk software
 
 

Hey there,

The ServiceDesk Plus team wishes you and yours a happy new year! Hope you're off to a great start this year and are just as excited as we are to see what unfurls in 2024. In the hopes of beginning this year on a high, we've put together an interesting lineup of resources just for you.

So, read on to learn about what we have in store!

Enhance business resilience with a security-first service management framework
 

Webinar alert! To counter the increasing number of cyberattacks and maintain business resilience, it has become essential to establish a security-first service management framework. Mark your calendar for Feb. 21, 2024 and catch Kumaravel Ramakrishnan, our director of ITSM

marketing, discussing the essential areas that ITSM leaders should prioritize to strengthen their organizations' security postures. Register now.

Reach the pinnacle of service delivery with our service delivery excellence matrix
 

When trying to understand where you stand in your current service maturity, you might realize that the existing KPIs fall short in bringing out crucial insights, often dooming your quest to achieve service delivery excellence. That's why, in our latest e-book, we've outlined a

comprehensive self-evaluation framework that will enable service teams to gauge their service maturity in depth, helping them chart their path to service delivery excellence. Download the e-book.

Deliver excellent managed service experiences with ServiceDesk Plus MSP

Are you an MSP looking to adopt a single platform for designing, managing, and delivering services profitably for your clients? If so, then this is for you. From crafting customized processes that are tailored to your ITSM practices to enhancing client satisfaction with

Zia, our conversational AI support agent, learn how ServiceDesk Plus MSP can help you deliver excellent managed service experiences for your clients. Learn how.

Plug your service management platform into your Microsoft ecosystem
 

Leverage your Microsoft ecosystem as a key channel for your IT and enterprise service management by connecting it with your ITSM platform. Explore how the integrations we provide help you build a cohesive environment for both your users and technicians

by letting you seamlessly plug your service management platform into your existing Microsoft infrastructure. Learn more.

Get your change management processes up to speed with the ISO/IEC 27001 requirements using ServiceDesk Plus
 

If one thing is for sure, it's that change is inevitable, and there are no shortcuts around it. In the absence of effective change management, organizations risk not only disruptions but also compliance challenges, especially when it comes to ISO standards. In our latest

article, we've outlined how the IT department of a fictional organization leverages ServiceDesk Plus to bolster its change management processes and achieve greater compliance with ISO standards. Explore now.

5 tips to avoid common IT budgeting pitfalls
 

Year after year, CIOs and CFOs invest substantial efforts into creating precise budgets, only to encounter unforeseen challenges. Navigating the intricate landscape of IT budget planning requires a comprehensive understanding of these potential pitfalls. Read this e-book from

Analytics Plus that lays out five handy tips to overcome the often hidden hurdles that organizations face on their budgeting journey. Read now.

 

That's a wrap for this edition of the ServiceDesk Plus newsletter. We'll be back with more exciting news next month.

Meanwhile, stay in touch with us on

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Until next time!

The ServiceDesk Plus team

 
 

Contact: support@servicedeskplus.com

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