As Q2 draws to a close, we're excited to share with you the latest resources and updates that we've been working on to help you streamline your ITSM journey.

From learning how to ensure high-quality service delivery with effective SLAs and OLAs to delving into the role of a sysadmin, this edition comes packed with some interesting resources.

Let's dive right in!

We're thrilled to announce the launch of our new YouTube series, ServiceDesk Plus Premiere. This series is set to take you on a deep dive into the latest features, enhancements, extensions, and updates we release to make your service

delivery experiences even better. Make sure to tune in every month for new episodes that uncover the newest updates and improvements we bring to ServiceDesk Plus. Watch the May edition here.

We've put together a handy guide that dissects the A to Z of what system administrators accomplish. From configuring networks to managing user accounts, they often wear different hats to help out with diverse tasks in the organization.

Read this guide to know more about the role of an efficient sysadmin. Explore now.

When it comes to effective service delivery, it's key to set the right expectations. Establishing SLAs and OLAs is vital. This article breaks down the differences between SLAs and OLAs, and explains how you can leverage them to create a seamless service

delivery experience in your organization. Read the article.

Google wants to reduce SSL/TLS certificate validity from 398 days to 90 days. While we are awaiting the official mandate, it’s time to get prepared. Is your business ready? Join our ManageEngine Key Manager Plus webinar next month to learn about the

potential impacts and how ManageEngine’s certificate life cycle management solution helps you navigate the change. Register now.

Longer resolution times, increasing escalations, and declining productivity are clear signs that your team is struggling. These inefficiencies hinder your team from making progress. Here's an e-book from ManageEngine Analytics Plus that

explores the five inefficient IT practices you should eliminate immediately. Download the e-book.

That's a wrap on this edition of the ServiceDesk Plus newsletter. We'll be back with more exciting news next month.