The ServiceDesk Plus team had a great month, and we're excited to share what we've been working on. From learning how to build an audit-ready IT asset environment to enhancing service delivery experiences with powerful Workflows, this edition is packed with some exciting resources.

Let's dive right in!

ServiceDesk Plus' workflow automation and orchestration capabilities just got a lot more powerful. In addition to the preexisting Workflows for changes and releases, we are excited to extend its capabilities to incidents, service requests, problems,

and assets. This means you can now play around with a plethora of automation possibilities, all of which can be built on a single, visual drag-and-drop canvas! Learn more.

PAM360, ManageEngine's enterprise privileged access management solution, now integrates with ServiceDesk Plus Cloud, helping technicians streamline privileged access management within their ITSM workflows. With this extension,

you can initiate privileged access sessions on target endpoints from your service desk console in just a click and benefit from granular control, faster incident resolution, and a better security posture. Download the extension.

When it comes to gearing up for an audit that is set to assess your ITAM practices, there's no denying the initial hurdle—meticulously managing every device and peripheral, installed software, and their licenses. The good news is that there are effective strategies

that can help you transform your asset management from a daunting chore to an efficient exercise. In our latest e-book we've condensed these strategies into four key areas that you need to focus on to build your own audit-ready ITAM plan. Get your free copy.

Accelerating IT productivity while navigating workforce expectations is a crucial challenge for today's enterprises. From resolving incidents to managing assets and updating knowledge bases, there are multiple ways in which generative AI can help IT teams

enhance service experiences. Explore how you can tap into the transformational capabilities of generative AI and reshape your ITSM practices. Read the article.