Enterprise service management

General FAQs

• What will be the behavior...?
• What is the behavior...?
• Can an Org Admin remove...?
• What happens if an instance...?
• Can an Org Admin assign...?

License FAQs

• How many service desk instances...?
• I have upgraded my ServiceDesk...?
• Will I be able to choose an edition...?
• How many technicians can be...?
• I have created new service desk...?

Behavior Changes

Post migration to enterprise service management, you will encounter certain behavioral changes in your instance.