Kindly identify your build number and follow the sequence as given in the table below to move to the latest version: (How can I find my Build number?)
To upgrade ServiceDesk Plus, import the certificate linked below during the upgrade process:
Click here to learn more about the upgrade process.
Current Build | Service Pack | Move to Build |
14600, .., 14830 | The correct patch name for the 14840 servicepack is ManageEngine_ServiceDesk_Plus_14840_SP-2.ppm Service Pack SHA256 Value - cabac08b6e9e184f1947edfa5bd7fd6404f5c746b5306f863bc7928935a5b7a5 Skip the forced backup Entry : -DSkipForcedBackUp_14840=true Know more Windows
For ex : -Xmx2512m %JAVA_OPTS% -Dtier-type=BE Linux
For ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE |
14840 |
14500, 14501, ... , 14506 | The correct patch name for the 14600 servicepack is ManageEngine_ServiceDesk_Plus_14600_SP-1.ppm Service Pack SHA256 Value - 9a4adef1e66026d4632cc74c7a4f2e7207ecb28d2cf2389ab4039bbbe68b81ea Skip the forced backup Entry : -DSkipForcedBackUp_14600=true Know more Windows
For ex : -Xmx2512m %JAVA_OPTS% -Dtier-type=BE Linux
For ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE |
14600 |
14300, .. , 14306 | The correct patch name for the 14500 servicepack is ManageEngine_ServiceDesk_Plus_14_4_0_SP-1_0_0.ppm Service Pack SHA256 Value - 2229f2bc6c8b5ebc6a510e7655632fb1bf9c502ccb89a62f6fd6c0d2ae22455f Skip the forced backup Entry : -DSkipForcedBackUp_14500=true Know more Windows
For ex : -Xmx2512m %JAVA_OPTS% -Dtier-type=BE Linux
For ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE |
14500 |
Skip the forced backup Entry : -DSkipForcedBackUp_14300=true Know more Windows
For ex : -Xmx2512m %JAVA_OPTS% -Dtier-type=BE Linux
For ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE |
||
13000, 13001, .. , 14204 |
Service Pack
SHA256 Value - fc8429102ef6029348c0202d13bbe89cfcfa1a253a25f64dafe839a0c165847d |
14205 |
12000 ... 12010 |
Skip the forced backup Entry : -DSkipForcedBackUp_13000=true Know more Windows
For ex : -Xmx2512m %JAVA_OPTS% -Dtier-type=BE Linux
For ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE |
13000 |
11200,...11315 |
Service Pack
SHA256 Value - ac3ced4a0bf3c6a2cd71d61f3e7a066bfeffae66231a7091622834430142dda5 Skip the forced backup Entry : -DSkipForcedBackUp_12000=true Know more Windows
For ex : -Xmx2512m %JAVA_OPTS% -Dtier-type=BE Linux
For ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE |
12000 |
11100, ... 11150 |
Service Pack
SHA256 Value - 7c56ea827857c5d0cc890b23601a91dae03288c97c373a093ceb7979a83a0612 |
11200 |
11000, ... 11012 |
|
11100 |
10513, ... 10515 |
Service Pack
SHA256 Value - 0d74e3da4e64acdd7aa0e0a46c0f2cf4efa9af45ca32131a1e2296cbe3087583 |
11000 |
10500, ... 10514 |
Service Pack
SHA256 Value - 6550a0ce4d7d6ec6316f58c6cda7e3d52e9c29b53c0ef0e14f96d4f3c3b97633 |
10515 |
10000, 10001, ... 10021 |
|
10500 |
9400, 9401, ... 9427 |
Service Pack
SHA256 Value - 86babeccf555dcb3d0a804c5eaef03516186cee99f2d1e3c31e724e47f18d768 |
10000 |
9334, 9335, 9336 | Service Pack | 9400 |
9300, 9301, ... 9335 | Service Pack | 9336 |
9200, 9201, ... 9242 | Service Pack | 9300 |
9119, 9120, 9121 | Service Pack | 9200 |
9100, ... 9120 | Service Pack | 9121 |
9046, 9047, 9048, 9049 | Service Pack | 9100 |
9000, 9001, ... 9048 | Service Pack | 9049 |
8214, 8215, 8216, 8217 | Service Pack | 9000 |
8212, 8213, ... 8216 | Service Pack | 8217 |
8200, 8201, ... 8211 | Service Pack | 8212 |
8121, 8122, ... 8127 | Service Pack | 8200 |
8121, 8122, ... 8126 | Service Pack | 8127 |
8100 | Service Pack | 8121 |
8027 | Service Pack | 8100 |
8000 | Service Pack | 8027 |
7611 | Service Pack | 8000 |
7600 | Service Pack | 7611 |
7514 | Service Pack | 7600 |
7500, 7501, ... 7513 | Service Pack | 7514 |
7022 (new link) | Service Pack | 7500 |
7000, 7001, ... 7021 | Service Pack | 7022 |
6012, ... 6015 | Service Pack | 7000 |
6000, 6001, ... 6011 | Service Pack | 6012 |
5500, 5501, ... 5507 | Service Pack | 6000 |
5001, 5002, ... 5011 5500, 5501, ... 5506 |
Service Pack | 5507 |
5000 | Service Pack | 5000 |
4112, 4113, 4114 | Service Pack | 5001 |
4102, 4103, ... 4111 | Service Pack | 4112 |
For upgrades to build version 12004 or above, a certificate is required before installing the PPM, This is a one-time process and the certificate will be automatically applied during future upgrades. Click here to download the certificate. Click Browse and import the certificate.
We have changed the Target to start the ServiceDesk Plus server in
"Windows Start menu -> Programs -> ManageEngine ServiceDesk Plus -> ServiceDesk Server" and ServiceDesk Plus Desktop
shortcut icon. This needs to be done by users who have upgraded from any of earlier builds (from 4.0, 5.0, 5010 and below) to ServiceDesk Plus 5.5(5500 and above). This can be changed as follows
Want help with upgrading ServiceDesk Plus to the latest version? Contact ServiceDesk Plus Support