Answers straightforward questions such as inquiries into the contact details of a person or team, or the ticket count.
Scours ServiceDesk Plus database to answer more complicated questions. For example, Zia can search requests based on their priority level and identify tickets that have violated SLAs.
Invokes service desk operations, such as logging a request or adding notes, through appropriate inputs at every stage of an interaction.
Offers users support across multiple platforms, including chat on the web client and native mobile apps, and voice calls on mobile apps.
Allows service desk teams to build and deploy custom Zia actions ranging from direct answers to invoking actions in third-party tools like JIRA.
Construct comprehensive conversation workflows for common issues and frequently asked questions.
View detailed information about Zia's setup and other configurations.