Mentioned below are the minimum requirements to run SupportCenter Plus. You may require more RAM space and high-end processors depending upon the support load, simultaneous access load, and other applications' load installed on the same server.
|
Inbound Requests Per Day |
Hard Disk Type |
RAM |
Processor |
OS |
|---|---|---|---|---|
|
10x - Less than 100 |
500GB SDD |
16GB |
1.7GHz to 2.4GHz |
Windows Server OS (2012-2016) Linux RHEL 8 or above Ubuntu 14.0 or above |
|
100x - Upto 1000 |
2TB - SDD |
16GB/32GB* |
2.4GHz to 3.0GHz 12MB to 20MB Cache |
|
|
1000x- More than 1000 |
2TB#/3TB* - SDD |
16GB/32GB* |
3.0GHz to 4.5GHz 12MB to 30 MB Cache 10 cores to 20 cores or equivalent technology E.g |
* - PostgreSQL bundled is configured as a database
# - More size required if request description/conversations and attachments, etc are prone to be more in given business usage.
Supported Browsers
- Internet Explorer: IE 11, IE Edge
- Firefox
- Google Chrome
MSSQL
If your SupportCenter Plus runs on an MSSQL setup, then make sure to host the database server in a separate machine under the same network as the application server. The DB server machine configuration solely depends on no of databases configured and usage. Please consult with your DBA or Microsoft MSSQL support for system requirements. Supported MSSQL Versions: 2008, 2010, 2012, 2014, 2016, and 2017.
PostgreSQL
Since PostgreSQL 9.2 requires users to modify kernel resources to allot required resources for Postgres server,
i. Add the the below mentioned entry in /etc/sysctl.conf
kernel.shmmax=536870912
kernel.shmall=131072
ii. Execute sudo sysctl -p /etc/sysctl.conf to reload the configured change.
Note: This is only applicable for Linux OS installations that use bundled Postgres.
Have questions regarding the System requirements to run SupportCenter Plus? Please let us help you. Kindly mail us your requirement by clicking .