Bunnik Tours achieves integrated all-round IT support with ServiceDesk Plus

Business Challenge

Before it deployed ManageEngine solutions, Bunnik Tours found it difficult to manage around 200 assets that utilized a large suite of software packages across three locations in different time zones. Edwin Van Ree, Bunnik Tours' IT Manager, determined the organization needed efficient integrated asset management software. Because change management were essentially unused in the organization, his team also introduced a proper Information Technology Infrastructure Library system.

The Solution: ManageEngine

Bunnik Tours' priority was choosing an integrated, one-stop software solution. ManageEngine ServiceDesk Plus provided Bunnik Tours with an, feature-rich help desk solution at an affordable price point. Most facets of IT support are captured in the system, and ServiceDesk Plus delivered a perfect solution for Bunnik Tours' IT challenges.

Especially during the pandemic lockdown, ServiceDesk Plus became Bunnik Tours' central communication tool between its IT technicians in Adelaide and Sri Lanka. Managing assets, including PCs and notebooks, became easy to track with ServiceDesk Plus' built-in agent that enabled Edwin and his team to monitor the system easily.Beyond change management, asset management, and license management that has been especially beneficial for Bunnik Tours, the IT team also started utilizing and appreciates ServiceDesk Plus' project management feature.

The ManageEngine Experience

After evaluating and short listing many products, including Service Now, Vivantio, GLPI and Solarwinds Service Desk, Bunnik Tours selected ManageEngine's Service Desk Plus. In May 2019, the IT team took advantage of four days of on-site training and configuration guidance, which they found helpful. Edwin was particularly impressed with how the training helped the IT team get up and running with ServiceDesk Plus quickly and efficiently, even as it was overloaded managing its standard IT responsibilities. Bunnik Tours trusts ManageEngine as a known brand with great support services. Edwin appreciates how there is continuous development on ServiceDesk Plus and other ManageEngine products. The IT team is evaluating other products that integrate well with ServiceDesk Plus, especially ManageEngine's remote work solutions.

About ManageEngine

ManageEngine is bringing IT together for IT teams that need to deliver real-time services and support. Worldwide, established and emerging enterprises—including more than 60 percent of the Fortune 500—rely on our real-time IT management tools to ensure tight business-IT alignment and optimal performance of their IT infrastructure, including networks, servers, applications, desktops, and more. ManageEngine is a division of Zoho Corporation with offices worldwide, including the United States, India, Singapore, Japan, and China. For more information, please visit manageengine.com; follow the company blog at blogs.manageengine.com, on Facebook at facebook.com/ManageEngine, and on Twitter @ManageEngine.

About ServiceDesk Plus

ManageEngine ServiceDesk Plus is help desk software with integrated asset and project management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high end-user satisfaction. For more information about ServiceDesk Plus, visit manageengine.com/service-desk.