Lakeside Process Controls accelerates IT digital maturity with ManageEngine

Key highlights

Finds ManageEngine feature-rich and good value-for-dollar

Calls customer support "excellent"

Commends the tight integration between products

Revolutionizing industrial
automation and process management

Established in 1952, Lakeside Process Controls provides complete automation solutions to a wide range of industries, optimizing process efficiency and ensuring reliability and uptime while also maintaining and prioritizing a high standard of safety and customer satisfaction. It has been recognized as a market leader.

Employees come first for Lakeside Process Controls, and the company believes in leveraging technology for the success of its customers, its business, and the community. Lakeside Process Controls has been a ManageEngine customer since 2017 and has progressively increased the amount of IT management and security products it has deployed with ManageEngine.

Lakeside Process Controls

INDUSTRY TYPE
Industrial Machinery Manufacturing

HEADQUARTERS
Mississauga, ON

YEARS IN THE BUSINESS
70

EMPLOYEES
500

PRODUCT USED

Endpoint Central ServiceDesk Plus ADAudit Plus

Taking control of endpoints
from a unified console

As Lakeside Process Controls expanded, managing endpoints and patching them became a challenge. The company was in search of an endpoint management and security tool for its digital workplace. In 2017, Lakeside Process Controls deployed its first ManageEngine product, Endpoint Central, and was able to leverage the whole suite for OS deployment, patch management, and mobile device management.

"We looked at another solution and spent months trying to implement that, and in a week, we were able to roll out Mobile Device Manager Plus via Endpoint Central to our users and have been using it for the last four years now," explained Chris Blazejewicz, IT manager at Lakeside Process Controls.

Transforming the employee experience

To enhance the IT support experience for its employees, Lakeside Process Controls added ManageEngine ServiceDesk Plus to its arsenal in 2018, allowing the company to automate its IT help desk processes. It was also able to realize the full potential of the tool during the COVID-19 lockdown by supporting users remotely with the self-service portal, and by onboarding remote employees efficiently. Lakeside Process Controls leveraged the integration between ServiceDesk Plus and Endpoint Central with real-time IT asset management from its ticket window.

"[ManageEngine tools]...all serve an important purpose in our organization. Endpoint Central and ServiceDesk Plus are the cornerstones of IT and IT support in our organization. Without them, we'd have a lot more friction and challenges."

- Chris Blazejewicz

IT manager, Lakeside Process Controls

Getting visibility into Active Directory

As its Active Directory (AD) environment started getting complex, Lakeside Process Controls' focus then shifted to getting a comprehensive view of user activities and security events. With ManageEngine ADAudit Plus, one can get real-time notifications on changes made to AD and take advantage of user behavior analytics, allowing you to monitor logon activity, file changes, and account lockouts.

Blazejewicz said, "The value-add offered by ManageEngine makes sense in comparison to the competitors."

This is the third organization that he has brought ManageEngine into.

About ManageEngine

ManageEngine is a division of Zoho Corporation that offers comprehensive on-premises and cloud-native IT and security operations management solutions for global organizations and managed service providers. Established and emerging enterprises—including nine of every 10 Fortune 100 organizations—rely on ManageEngine's real-time IT management tools to ensure the optimal performance of their IT infrastructure, including networks, servers, applications, endpoints and more. ManageEngine has 18 data centers, 20 offices and 200+ channel partners worldwide to help organizations tightly align their business to IT. For more information, please visit the company site, follow the company blog and get connected on LinkedIn, Facebook, Instagram and X (formerly Twitter).

Products in focus

Full-stack service management for enterprises (On-premises | Cloud | MSP)

Unified endpoint management and security (On-premises | Cloud | MSP)

Real-time Active Directory, file, and Windows server change auditing (On-premises)

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Lakeside Process Controls accelerates IT digital maturity with ManageEngine

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