TripSpark Technologies puts employees first with automation and self-service portals
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TripSpark Technologies
INDUSTRY TYPE
Transportation technology
HEADQUARTERS
Cedar Rapids, Iowa
YEARS IN THE BUSINESS
30
EMPLOYEES
5001-10000
PRODUCT USED
ADManager PlusADSelfService Plus Endpoint Central Vulnerability Manager PlusKey highlights
Cuts the number of password reset tickets from 20 to zero
Manages endpoints from a single console
Automates patching and app installs
Reimagining transit services for diverse communities
TripSpark Technologies
INDUSTRY TYPE
Transportation technology
HEADQUARTERS
Cedar Rapids, Iowa
YEARS IN THE BUSINESS
30
EMPLOYEES
5001-10000
PRODUCT USED
ADManager Plus ADSelfService Plus Endpoint Central Vulnerability Manager PlusEliminates password
reset tickets
TripSpark's lean support team received as many as 20 tickets per day to reset passwords and unlock accounts. Managing all of these tickets became increasingly difficult. By deploying ManageEngine ADAudit Plus and ADSelfService Plus, TripSpark was able to eliminate these tickets entirely. Employees could cater to their own AD needs without help desk assistance.
Takes total control of endpoints
TripSpark's IT team faced a situation where they could not manage endpoints, patch them, and install applications. With Endpoint Central, they were able to automate patching, provide remote troubleshooting, and install applications, all from a single console. In addition, they deployed Vulnerability Manager Plus to remediate threats and vulnerabilities.
"We did not have a proper way of managing our endpoints, patching them, and pushing out applications. Endpoint Central filled in a void in our (IT) environment."
- Rajiv Menon
Head of IT infrastructure, TripSpark TechnologiesAbout ManageEngine
ManageEngine is a division of Zoho Corporation that offers comprehensive on-premises and cloud-native IT and security operations management solutions for global organizations and managed service providers. Established and emerging enterprises—including nine of every 10 Fortune 100 organizations—rely on ManageEngine's real-time IT management tools to ensure the optimal performance of their IT infrastructure, including networks, servers, applications, endpoints and more. ManageEngine has 18 data centers, 20 offices and 200+ channel partners worldwide to help organizations tightly align their business to IT. For more information, please visit the company site, follow the company blog and get connected on LinkedIn, Facebook, Instagram and X (formerly Twitter).
Products in focus
Active Directory, Microsoft 365, and Exchange management and reporting (On-premises | MSP)
Identity security with adaptive MFA, SSPR, and SSO (On-premises)
Unified endpoint management and security (On-premises | Cloud | MSP)
Prioritization-focused enterprise vulnerability management (On-premises)
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