Valmec streamlines asset management and software deployment with ServiceDesk Plus and Endpoint Central

Business Challenge

A Simple ticketing system coupled with a limited IT asset register, made it difficult to track what equipment staff were issued, as well as the progress on help desk tickets.

Software deployment was done completely manually and was time-consuming.

How ManageEngine’s Suite of
Products Help Valmec

Valmec’s selection criteria was simple: The software needed to be easy to use, be functional, and have a combined ticketing and asset management system. As an easy-to-implement, feature-rich help desk solution at a reasonable price point, ServiceDesk Plus was able to help Valmec streamline its ticketing process by automatically logging tickets via email, and also helped ensure compliance with its asset management capabilities. Valmec also appreciated Endpoint Central’s ability to automate software deployment across the organization, enabling the company to reduce its regular deployment (installing operating systems, patches, standard operating environment applications, etc.) time from around 16 hours down to 4 hours. Valmec has also been able to reduce the time taken to deploy applications to all machines on the network from weeks to hours.

Overall impact

Daryl feels ManageEngine products have been great to use and are loved within the IT team. He especially appreciates the product support teams for their quick response and knowledge, and the sales team for working with him on suggested improvements. Daryl encourages other companies evaluating ManageEngine solutions to jump in with open arms.

About Endpoint Central

ManageEngine Endpoint Central is a unified endpoint management solution that helps in managing thousands of servers, desktops, and mobile devices from a central location. It automates the complete desktop and mobile device management life cycle, ranging from a simple system configuration to complex software deployment. Used by more than 6,500 customers around the globe, it helps businesses cut costs on IT infrastructure, achieve operational efficiency, improve productivity, and combat network vulnerabilities.

About ServiceDesk Plus

ManageEngine ServiceDesk Plus is help desk software with integrated asset and project management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high end-user satisfaction. For more information about ServiceDesk Plus, visit manageengine.com/service-desk.