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  • How to find my current build no?
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Your DataSecurity Plus instance is outdated.

We recommend users to move to the latest version, i.e., DataSecurity Plus build   for smooth functioning and frictionless experience.

Upgrade now

How can we help you?

Need help upgrading the product?

No problem, just fill out the form on the left side of the page and one of our technical experts will help.

 Explore our help center

Follow the detailed step-by-step instructions on how to set up, install, and configure the various modules.

 Do you need new features?

Share your ideas for new and improved features in DataSecurity Plus and we will look into implementing them.

 Request a personalized demo

Don't just take our word. See DataSecurity Plus in action with a quick walk-through with our team of solution experts.

 Engage with the community

Share your questions and ideas with other DataSecurity Plus evaluators, customers, and product development team members.

 Telephone number
US: +1 844 245 1101
CN: +86 400 660 8680
Aus: 1800 631 268
UK: 0800 028 6590
Intl: +1 925 924 9500
Call Toll Free : +1-888-720-9500
 E-mail support@datasecurityplus.com

Steps to upgrade DataSecurity Plus to the latest version (PostgresSQL):

  1. Stop the DataSecurity Plus Service: Click Start > Run. Type in services.msc and stop ManageEngine DataSecurity Plus)
  2. Back up the existing DataSecurity Plus installation using any of the following methods:
    • Zip the entire product installation folder, i.e., <Installation_Folder>\ManageEngine\DataSecurity Plus.
    • Take a backup of the database. Go to <Installation_Folder>\ManageEngine\DataSecurity Plus\bin. Execute backupDB.bat in a command prompt.
  3. Run the PatchManager.bat file or the UpdateManager.bat file under the <Installation_Folder>\ManageEngine\DataSecurity Plus\bin folder.
    Note: For Windows 7, Vista, 2008, 2008R2, 2012, and 2012R2 computers with UAC enabled, run the PatchManager.bat file or the UpdateManager.bat as an administrator.
  4. Browse for and Install the downloaded PPM file.
  5. Wait until the upgrade is completed. Please do not terminate the service pack upgrade process prematurely.
 

Step-by-step instructions on how to share log data

Product logs help us analyze the issue and get back to you with an update more quickly. Please follow the below steps to upload the product logs.

  1. 1. Stop DataSecurity Plus (Start > DataSecurity Plus > Stop DataSecurity Plus).
  2. 2. Open the <Installation directory>\ManageEngine\DataSecurity Plus folder.
  3. 3. Open the Logs folder, select everything except the Archive folder. Right-click and compress it.
  4. 4. Upload the compressed file here.
  5. 5. Add the File Link obtained in the Share Logs text box.
 

How do I find out my build number?

  1. 1 Click the License tab located in the top-right corner.
  2. 2 The build number is mentioned in the License Details pop-up box.
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