Agent-server communication issues while managing Windows legacy OS

To render better privacy and security, Device Control Plus has enforced HTTPS mode of agent-server communication. If you are actively managing computers running on Windows legacy OS, you may encounter agent-server communication discrepancies. To ensure seamless agent-server communication, follow the below mentioned steps.

Ensure proper patching

If you are managing computers running on Windows legacy OS, ensure you have patched the following updates rolled by Microsoft.

To enable cipher support for Windows Server 2003 and Windows XP, follow the steps given below:

1. Navigate to the folder, where Device Control Plus server is installed. The default path is C:\ManageEngine\DesktopCentral_Server
2. Open conf folder.
3. Open websettings.conf.
4. Change webserver.cipheroption=webserver.commoncipher to webserver.cipheroption=webserver.winxpcipher
5. Save the file and restart the server.

Disable older TLS versions

From your console, navigate to Admin tab -> Security Settings -> Disable the older forms of TLS. Disable this option to manage legacy OS using Device Control Plus.

Device Control Plus - Knowledge Base