Customer Success Specialist

What you will be doing

• Create a customer advocacy program and have a list of happy customers who can be our advocates, talk to industry analysts, participate in joint marketing activities such as webinars and seminars
• Help build positive reviews about the product and brand on major tech communities such as Reddit, Gartner Peer Insights, etc.
• Talk to customers and create customer success stories and promote them on social media
• Engage with customers periodically and get customer testimonials
• Track and measure the outcome of customer marketing activities and report to key stakeholders
• Based on the learnings, create a customer success strategy and best practices for the same

What we're looking for

• Excellent verbal and written communication
• Basic online and digital marketing knowledge
• 5 years experience in customer success roles
• Passionate about interacting with customers across the globe

Note: This is not a voice/technical support role.