• How do I reset the password of the admin account?
• How do I change the password of the admin account?
• How do I install AD360 as a Windows service?
• How to I manually back up and restore the database in AD360?
• How do I move AD360 to a new server?
• How do I change the port number of AD360?
• How to stop all the integrated components when I stop AD360
• How to update the integrated products to the latest version?
• What are all the ports need to be opened for AD360 like LDAP port 389?
• How to enable SSL in AD360?

How do I reset the password of the admin account?

If you forget the password of the default AD360 admin account, please reach out directly to our support team at ad360-support@manageengine.com to reset the password. Alternately, you can also initiate a live chat session by clicking this link.

How do I change the password of the admin account?

To change the AD360 admin account password, follow the steps given below:

1. Navigate to Admin tab > General Settings > Personalize.
2. Click the Change Password tab.
3. Enter the password of the AD360 admin account in the Current Password field.
4. Now, enter the new password and re-enter it to confirm your new password in the respective fields.
5. Click Change Password.

How do I install AD360 as a Windows service?

After installing AD360, follow these steps to install the product as a service:

1. Navigate to Start menu → All Programs.
2. Select AD360.
3. Click on NT Service folder.
4. Click on Install AD360 as a Service.
5. When AD360 is installed as a service, it runs with the privileges of the system account.

How to I manually back up and restore the database in AD360?

To backup the AD360 database:

1. Start the Command Prompt as an administrator (right-click Command Prompt and select Run as Administrator).
2. Navigate to the <Installation_Dir>\bin folder. By default, the path to the installation directory is C:\Program Files\ManageEngine\AD360.
3. Execute the command backupDB.bat to back up the database.
4. A folder named Backup will be created in the AD360 installation directory (By default: C:\Program Files\ManageEngine\AD360) and it will contain the database backup in a compressed file format.

1. Start the Command Prompt as an administrator (right-click Command Prompt and select Run as Administrator).
2. Navigate to the <Installation_Dir>\bin folder. By default, the path to the installation directory is C:\Program Files\ManageEngine\AD360.
3. Now, execute the following command to restore the database:
   restoreDB.bat compressed_file_name.ezip –p password
   where password is the password you have used to secure your database backup.

How do I move AD360 to a new server?

Please update AD360 to the latest build using the appropriate Service Pack before migration. Do not uninstall AD360 from the old machine until the new installation is complete and is working as intended.

1. Navigate to <Installation_Dir>/conf (By default: C:\Program Files\ManageEngine\AD360\conf).
2. Open the database_params.conf file in a text editor and identify the database that is being used by AD360 in your environment.
3. If the database is MS SQL, then contact AD360 support for further guidance.
4. If the database is PostgreSQL, then continue with the following steps.
5. Stop AD360 (Start > All Programs > AD360 > Stop AD360 if it running as an application, or Start > Run > services.msc > Stop ManageEngine AD360 if it is running as a service).
6. Open the Command Prompt as administrator.
7. Navigate to <Installation directory>\bin.
8. Run the backupDB.bat file to back up the database of your current installation. This will create a folder named Backup in the installation folder (By default: C:\Program Files\ManageEngine\AD360). This folder will contain the database in a compressed file format.
9. Back up patch files if you have any. Make a copy of the Patch folder present in the AD360 installation directory (By default: C:\Program Files\ManageEngine\AD360).
10. Download and install the latest build on the new server.
11. Stop AD360 after installation on the new server.
12. Paste the Patch folder under the AD360 installation directory (By default: C:\Program Files\ManageEngine\AD360).
13. Copy and paste the compressed database backup file created from the old installation in the following location on the new server: <Installation directory>\AD360\bin (By default: C:\Program Files\ManageEngine\AD360\bin).
14. In the new server, open the Command Prompt as an administrator.
15. Navigate to bin.
16. Execute the following command:
    restoreDB.bat compressed_file_name.ezip –p password
    where password is the password you have used to secure your database backup.
17. Start AD360. (Start > All Programs > AD360 > Start AD360).

How do I change the port number of AD360?

To change the port number in AD360:

1. Navigate to the Admin tab > General Settings > Product Settings > Connection.
2. Choose your connection type. You can choose to use either HTTP or HTTPS.
3. Specify the Port Number of your choice after choosing the connection type. Default ports - HTTP: 8082, HTTPS: 8445.
4. If you selected HTTPS as your connection type, enable the Encrypt Keystore Password option, and enter the password you used to install the SSL certificate in AD360. If you don't enable this option, the password will be stored in clear text format in the server.xml file.
5. Click Save to store the configured settings.

How to stop all the integrated components when I stop AD360

To enable single shutdown:

1. Navigate to the Admin tab > General Settings > Product Settings > Connection.
2. In the General section, mark the checkbox beside Enable Single Sign-Out.

When this option is selected, if you stop AD360, all the integrated components will also be stopped.

How to update the integrated products to the latest version?

Currently there's no functionality within AD360 to check for the latest version of other integrated services. It can only be done by navigating to Support Tab and clicking "Check for Latest Updates", in the respective product's console.

What are all the ports need to be opened for AD360 like LDAP port 389?

Make sure the default port for AD360, 8082 is not used by any other application. No other additional port need to be configured, as AD360 does not integrate with Active Directory.

How to enable SSL in AD360?

To enable SSL in AD360:

1. Click Admin tab
2. Navigate to General Settings --> Product Settings
3. Select Enable LDAP SSL option
4. Click Save

1. How can I apply other products license in AD360? And how can I apply AD360 license in other products?
2. Should I purchase licenses separately for all the products?

How can I apply other products license in AD360? And how can I apply AD360 license in other products?

To apply other products' license in AD360

1. Click License found in the top right corner of the console.
2. In the pop-up select the path license file and click Upgrade.

To apply AD360 license in other products

The AD360 license can be applied to other products by following the above steps in the respective product's console, provided that respective product is mentioned in the AD360 license. The licenses applied pertain to the respective product and not to other integrated products.

Should I purchase licenses separately for all the products?

If AD360 License recieved does not have the license for the required product, then license should be purchased separately.

1. How do I move AD360 to a different machine?
2. How to configure centralized DB Backup for all the integrated products?
3. How to change the DB Servers of the integrated products?
4. How to disable TLSv1.0 and TLSv1.1?

How do I move AD360 to a different machine?

To move AD360 to a different machine, follow the following steps:

Note : Steps 5 and 7 are applicable only if the existing build is migrated from the older version build.

1. Stop AD360 which is running currently.
2. Go to the <installation directory> \ bin \
3. Run the file "backupDB.bat". This will create a backup of the existing database files in zip format under <installation directory> \ backup \.
4. Take this zip file (<existing_db_zip_name>) and copy it to the new server.
5. Take a copy of "specs.xml" present under <installation directory>> \ Patch \ and copy it to the new server
6. Install the same version of AD360 (the version you have in the existing server) in the new
7. server. Ensure that the application has started and then stop AD360.
8. Create a folder named "patch" under installation directory and copy the "specs.xml" under this folder
9. Go to the <installation directory> \ bin \. Open a command prompt.
10. Type - restoreDB.bat <existing_db_zip_name> and enter. This will restore the previous settings.
11. After the restore process is completed, start AD360.

    Note: Ensure that you retain the existing installation of AD360 until the new installation of AD360 is working as intended.

How to configure centralized DB Backup for all the integrated products?

To configure the centralized DB backup for all integrated products:

1. Click Admin tab
2. Navigate to Administration --> Auto Backup\Update
3. Click () icon in Actions column of the table found in the page.
4. Here you can schedule you backup, the location for storing the backup files, and the duration for which the files should be retained.
5. Click Save Settings once you are done.

Note: The automatic backup can be enabled only for the built-in PostgreSQL.

How to change the DB Servers of the integrated products?

1. Run <AD360 home>\bin\ChangeDB.bat from a command prompt.
2. In the wizard that pops up, select the products for database migration. Make sure those products are up and running.
3. Select the Server Type (database) to which you want to migrate to.
4. Enter all the other required configuration details
5. Select Migrate Existing Data if you want to migrate all the existing data. Otherwise, a new database with default values will be created.
6. Click Change for the changes to take effect.

How to disable TLSv1.0 and TLSv1.1?

Since TLSv1.0 and TLSv1.1 have recently been replaced with better and more secure protocols, it is recommended that you disable them to prevent security attacks.

So, how do you do that in AD360?

Follow these steps:

1. Stop AD360 (Start > All Programs > AD360 > Stop AD360). In case you have AD360 installed as a Windows Service, stop the service (Start > Run, type services.msc > ManageEngine AD360, then right click Stop).
2. Go to <Installation Dir>\conf (by default: C:\ManageEngine\AD360\conf) and take a backup of server.xml before opening the file in Notepad.
3. Remove TLSv1 and TLSv1.1 from sslEnabledProtocols in the connector tag. (Before: <Connector SSLEnabled="true" [other attributes & values] sslEnabledProtocols="TLSv1,TLSv1.1,TLSv1.2"/> After: <Connector SSLEnabled="true" [retain other attributes & values] sslEnabledProtocols="TLSv1.2"/> )
4. Save the XML file, and start AD360.