Newsletter | September 2021
Exciting integrations, advances in augmented analytics, and scenario analysis—we've covered every facet in establishing a data-driven IT department.
Find out how you can benefit from these features below!
 

Feature updates

Launching advanced analytics for ServiceDesk Plus Cloud
ServiceDesk Plus Cloud analytics
Analyze your help desk data stored in the cloud for comprehensive insights on important help desk metrics.
Set it up
Psst! Find out how you can also copy visualizations from one installation to another here.

Facing random spikes in help desk incidents?
Blended analytics between ServiceDesk Plus and Desktop Central
Leverage blended reports from ServiceDesk Plus and Desktop Central to correlate help desk incidents with endpoint behavior and streamline IT processes.
Access unified IT analytics
You can also access analytics for ServiceDesk Plus' user surveys! Find out more.
 

Deciphering generated insights often takes time
Zia Insights
With Zia Insights, you can access conceptual descriptions about your reports within seconds and execute informed strategies immediately.
Wield augmented analytics

Worried about process changes affecting your operational efficiency?
What-if analysis
Leverage our powerful what-if analysis feature to visualize various outcomes and adjust business strategies to attain your objectives in keeping with the outcomes.
Visualize scenarios now
 

Knowledge hub

Grab a seat at our virtual training session
Virtual training
Gain hands-on experience from our in-house experts, and tackle real-world IT problems like a pro.
Sign up for the live course

Video corner

Transitioning to a hybrid work model?
Hybrid work model webinar
Arm your IT team with the essential tools they require to navigate and master this new era.
Register for the webinar

Implement advanced threat protection

Graduate from reactive security measures to proactively securing your endpoints against evolving cyberthreats in changing work environments.
Watch the video

Prepare your help desk to meet new norms
Here are five tips to adapt your help desk to meet the demands that rise from a hybrid work environment.
View the recording

Upgrade to data-driven IT management
Leverage Analytics Plus' plethora of AI-enabled features to help establish a data-driven culture in your company.
Watch now

Customer corner

Customer corner
  
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Visit our Community Portal for release announcements and product updates.

If you need help building reports and dashboards or require more information on features, sign up for a free one-on-one session with one of our experts!