FAQs - Endpoint Central MSP

1. How to install Endpoint Central MSP agent?

2. Which market segment does Endpoint Central MSP target?

3. How does it differ from Endpoint Central standalone product?

4. What are the system requirements for Endpoint Central MSP?

5. What operating systems does it support?

6. What are the ports used by Endpoint Central MSP?

Here is a list of ports that is used by the Endpoint Central MSP Application. You will need to open the following ports for a hassle-free communication between the Agent, Endpoint Central MSP Server and the Distribution Server.

Ports to be opened on the Endpoint Central MSP Server machine to enable Endpoint Central MSP Agent/Distribution Server communication with Endpoint Central MSP Server machine:

8040: Used to connect to the Web console
8041: Used for communication between the agent and the distribution server (secure mode)
8047: Used to share remote computers (secure mode)
8048: Used to share remote computers
8057: Used to complete on-demand tasks like inventory scanning, patch scanning, remote control, remote shutdown and moving agents from one remote office to another
8052: Used for Chat and System manager
135: Used for remote administration and sharing of files and printer
145: Used for sharing of files and printers
8082: Used to enable Html 5 Viewer in Remote control
8081: Used to enable Html 5 Viewer in Remote control (Https mode)
8058: Used to connect PgSQL database

Ports to be opened on the Distribution Server machine to enable Endpoint Central MSP Agents to communicate with the Distribution Server:

8044
8045 (Secure mode)

Ports to be opened on the Endpoint Central MSP Secure Gateway Server machine to enable Endpoint Central MSP Agents and Distribution Server to communicate with the Endpoint Central MSP Server:

8041:Used for communication between the WAN agent/Distribution Server and the Endpoint Central MSP server using Endpoint Central MSP Secure Gateway
8057:Used to perform on-demand operations and to check the live status of agent
8047:Web socket port used for remote control, chat, system manager etc.

Ports to be opened on Endpoint Central MSP server for managing mobile devices using Endpoint Central MSP :

443: Should be open on the firewall/ proxy for Endpoint Central server to reach GCM/APNs service
8383: Used for secured communication between the agent and the Endpoint Central MSP server
2195: Should be open for the Endpoint Central MSP server to reach the APNs.
5235: For Firebase Cloud Messaging
5236: For Firebase Cloud Messaging

Port to be opened on the WiFi from which the mobile device connects to the internet (iOS devices) :

5223: Used by APNs to reach the managed mobile device.

Ports to be opened on Endpoint Central MSP server for managing mobile devices using Endpoint Central MSP :

5228: Used by GCM to reach the managed mobile device.
5229: Used by GCM to reach the managed mobile device.
5230: Used by GCM to reach the managed mobile device.

7. Will I get free technical support during evaluation?

8. Will there be data migration between Beta and GA release versions?

9. Will the Endpoint Central MSP Agent, captured during OS Imaging recognize computer name changes?

10. Which exe should I download, a 32 bit or 64 bit version?

11. Can I generate bills for clients based on usage?

12. Can I limit the number of managed endpoints(desktops, mobile devices, servers, etc) for specific customers?

13. How can one reach computer and domain in customer environment?

14. If I manage more number of customers, will that consume more bandwidth?

15. How to add a domain?

16. Is it possible to add/store customer details like mail, address, contact details, etc. for each client?

17. Is it possible for a customer to be managed by several administrators?

18. How is customer data protected in Endpoint Central MSP?

19. What are the functions of the Default Remote Office?

20. How does the integration between ServiceDesk Plus MSP and the free edition of Endpoint Central MSP work?

Remote Control

1. Which ports must I open to use the Remote Control feature?

2. Which ports must I open to use the File Transfer feature during a remote control session?

3. Can I view multiple monitors of a remote computer simultaneously?

4. The UI-rendering while using the Remote Control feature is slow. How can I improve its speed?

5. What is the difference between Fast and Best Compression levels?

6. On which browsers can I use the Remote Control feature?

7. Is it possible for multiple users to login remotely to a computer at the same time?

8. How do I lock a keyboard or a mouse or blacken the display on a remote computer?

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FAQ

Related MSP Products

Frequently Asked Questions

General

Remote Control

Endpoint Central MSP Cloud

Mobile Device Management

Remote Desktop & Mobile Device Management Software for MSPs trusted by

Active Directory
management Manage, track, and secure Active Directory

Identity governance
and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access
managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service
managementDeliver a consistent employee experience across business functions

Customer service
managementBuild a one-stop portal for customers with efficient account management

IT asset
managementCentralize and automate the complete IT asset life cycle

Network and server
performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident
managementEfficiently manage and resolve IT incidents while ensuring transparency

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloud
and hybrid infrastructure