Service Packs and Hotfixes

Note: If you are new to Endpoint Central MSP, download the complete EXE. there is no need to download Service Pack/Hotfix separately.

We recommend users to move to the latest version of Endpoint Central MSP - Build 11.4.2500.19 (Learn what's new!).

The SHA256 checksum hash value is 3b2f07502c909534fe1693ddbb17a12c4c82c809ffaf6167d199fdcca537083d

Update Path Finder

Service Pack path to the latest version

How can I find build number?

If your build number isUpgrade to Build NumberSHA256 Checksum hash value
10.0.0 to 10.0.716Download and upgrade to 10.1.2119.10.ae829ff8aa33016bcd8462922d9d2e8e290dae3cef055dc460208e44de2e4d13
10.1.2119.01 to 11.1.2246.01Download and upgrade to 11.2.2300.27.23092cc355b69289b8d6111b7edacffe5f27bf952d6f9bd24fd2eab09b12d089
11.2.2300.01 to 11.2.2350.01Download and upgrade to 11.3.2400.36.23fb6de26801bf7510b37838b7a24e0dd930e32a7cc2ad5f46ed8d2fd5c3d150
11.3.2400.01 to 11.4.2500.18Download and upgrade to 11.4.2500.19.3b2f07502c909534fe1693ddbb17a12c4c82c809ffaf6167d199fdcca537083d

Important Note

To prevent your antivirus from scanning, add the following to your Antivirus' exclusion list:
- Endpoint Central MSP installation directory
- Endpoint Central MSP Directory folder in which DC database is running.

Instructions to Apply Service Packs & Hot Fixes

What is a Failover Server setup?

A Failover server is a secondary server that starts managing your devices if the primary server goes down, thus eliminating any downtime caused. Learn more.

How to check whether you have a Failover Server setup or not?

In the Endpoint Central MSP's web console, go to the Admin tab, under Server Settings, click Failover Server.

If you do not have a Failover Server setup, then the page will look similar to the image given below:

If you do have a Failover Server setup, then the page will look similar to the image given below:

Depending upon the type of setup you have, please follow the instructions below.

Steps to follow if you do not have a Failover Server setup

Steps to follow if you have a Failover Server setup

Note: In the Failover setup, the ppm should be applied to upgrade the primary server alone. The secondary server will be automatically upgraded to the same ppm.

Stop the Endpoint Central MSP secondary server.
Open services.msc --> Find ManageEngine Endpoint Central MSP Server --> Stop the service.
Once the secondary server is stopped, navigate to /bin of the secondary server and execute the "SecondaryServerPPMHandler.bat" file. If the server version is below 10.1.2137.03 then skip this step and proceed further.
Stop the Endpoint Central MSP primary server.

Open services.msc --> Find ManageEngine Endpoint Central MSP Server --> Stop the service.

Execute the UpdateManager.bat file present in the <Endpoint Central MSP_home>/bin directory in the primary server.
If you have installed Endpoint Central MSP Server on Windows Vista, Windows 7, Windows 2008, Windows 8, or Windows 2012, you should login as a default administrator before running the Update Manager tool.
Click "Browse" and select the.ppm file that you have downloaded and install the file.
This may take few minutes depending on the amount of data that needs to be migrated. Wait until the service pack / hotfix is fully installed.
Close and exit the Update Manager tool.
Start the Endpoint Central MSP primary server.
After the primary server has started completely, start the Endpoint Central MSP secondary server.

How do I find out my build number?

Log in to the Endpoint Central MSP web client and navigate to the top right corner where Build version will be listed.
Also, you can find the build version in Support tab -> General Details -> Product Information -> Build Version.

This is the build number of the currently installed Endpoint Central MSP.

Need help?

If you still have troubles in updating Endpoint Central MSP to the latest build write to us at msp-desktopcentral-support@manageengine.com

Service Packs

Related MSP Products

Service Packs and Hotfixes

Update Path Finder

Service Pack apply order for 70101

You are in the latest build!

Important Note

Instructions to Apply Service Packs & Hot Fixes

How do I find out my build number?

Need help?

How do I find out my build number?

Need help?

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Service Packs

Related MSP Products

Service Packs and Hotfixes

Update Path Finder

Service Pack apply order for 70101

You are in the latest build!

Important Note

Instructions to Apply Service Packs & Hot Fixes

How do I find out my build number?

Need help?

How do I find out my build number?

Need help?

Remote Desktop & Mobile Device Management Software for MSPs trusted by

Active Directory
management Manage, track, and secure Active Directory

Identity governance
and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access
managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service
managementDeliver a consistent employee experience across business functions

Customer service
managementBuild a one-stop portal for customers with efficient account management

IT asset
managementCentralize and automate the complete IT asset life cycle

Network and server
performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident
managementEfficiently manage and resolve IT incidents while ensuring transparency

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloud
and hybrid infrastructure