Instructions to Apply Service Packs/Hot Fixes

Note: To reach the latest version, if you have to install a couple of service packs and hotfixes, it is recommended to exit the Update Manager tool for every PPM installation.

1. Shut down Endpoint Central MSP. (either through Start --> Programs --> ManageEngine Endpoint Central MSP --> Stop Endpoint Central MSP or Right click Endpoint Central MSP logo on the Notification area of Task bar and click Shut down Server)
2. Important:
   • Take a backup of the Endpoint Central MSP installation directory (<Install_Dir>/DesktopCentral_Server) to avoid any data loss during the upgrade process.
   • If you have installed Endpoint Central MSP Server on Windows Vista, Windows 7, Windows 2008, Windows 8, or Windows 2012 you should login as a default administrator before running the Update Manager tool.
   • Ensure that either your Endpoint Central MSP installation directory or the Endpoint Central MSP Directory folder in the system on which the Endpoint Central MSP database is running is not scanned by the anti virus.
   • If the Endpoint Central MSP Service is being monitored by a 3rd party tool or a script that will restart the service, ensure that you disable it until you complete the upgrade process.
3. Execute the UpdateManager.bat file present in the <Endpoint Central MSP_Home>/bin directory.
4. Click "Browse" and select the.ppm file that you have downloaded.
5. Click "Install" to install the service pack. This may take few minutes depending on the amount of data that needs to be migrated.
6. Wait until the service pack / hotfix is fully installed.
   Note: To reach the latest version, if you have to install a couple of service packs and hotfixes, it is recommended to exit the Update Manager tool for every PPM installation.
7. Click "Close" and then click "Exit" to exit the Update Manager tool.
8. Start the Endpoint Central MSP.

Instructions to Apply Service Packs/Hot Fixes

NOTE: If you have to install intermediate service packs and hotfixes to install the latest version, it is recommended to exit the Update Manager after every PPM installation. Also, installing Service Packs doesn't affect the device enrollment/management or device-MDM server communication.

1. Stop Mobile Device Manager Plus through Start --> Programs --> ManageEngine Mobile Device Manager Plus --> Stop Mobile Device Manager Plus
2. Important:
   Take a backup of the Mobile Device Manager Plus installation directory (<Install_Dir>/MDMServer) to avoid any data loss during the upgrade process.
3. Execute the UpdateManager.bat file present in the <MDMP_Home>/bin directory.
4. Click 'Browse' and select the .ppm file you have downloaded.
5. Click 'Install' to install the service pack/hotfix. This may take few minutes depending on the amount of data that needs to be migrated.
6. Wait until the service pack/hotfix is fully installed.
   NOTE: If you have to install intermediate service packs and hotfixes to install the latest version, it is recommended to exit the Update Manager after every PPM installation
7. Click 'Close' and then click 'Exit' to exit the Update Manager tool.
8. Now start Mobile Device Manager Plus.

Instructions to Apply Service Packs/Hot Fixes

NOTE: If you have to install intermediate service packs and hotfixes to install the latest version, it is recommended to exit the Update Manager after every PPM installation. Also, installing Service Packs doesn't affect the device enrollment/management or device-MDM MSP server communication.

1. Stop Mobile Device Manager Plus through Start --> Programs --> ManageEngine Mobile Device Manager Plus MSP --> Stop Mobile Device Manager Plus MSP
2. Important:
   Take a backup of the Mobile Device Manager Plus MSP installation directory (<Install_Dir>/MDMMSPServer) to avoid any data loss during the upgrade process.
3. Execute the UpdateManager.bat file present in the <MDMMSP_Home>/bin directory.
4. Click 'Browse' and select the .ppm file you have downloaded.
5. Click 'Install' to install the service pack/hotfix. This may take few minutes depending on the amount of data that needs to be migrated.
6. Wait until the service pack/hotfix is fully installed.
   NOTE: If you have to install intermediate service packs and hotfixes to install the latest version, it is recommended to exit the Update Manager after every PPM installation
7. Click 'Close' and then click 'Exit' to exit the Update Manager tool.
8. Now start Mobile Device Manager Plus MSP.

Instructions to Apply Service Packs/Hot Fixes

1. Stop OS Deployer.
2. Open services.msc --> Find ManageEngine OS Deployer Server --> Stop the service.
3. Execute the UpdateManager.bat file present in the <OSDeployer_server>/bin directory.
4. If you have installed OS Deployer Server on Windows Vista, Windows 7, Windows 2008, Windows 8, or Windows 2012, you should login as a default administrator before running the Update Manager tool.
5. Click "Browse" and select the.ppm file that you have downloaded and install the file.
6. This may take few minutes depending on the amount of data that needs to be migrated. Wait until the service pack / hotfix is fully installed.
7. Close and exit the Update Manager tool.
8. Start OS Deployer.

Instructions to Apply Service Packs/Hot Fixes

1. Shut down Patch Manager Plus i.e. right click the Patch Manager Plus logo on the Notification area of Task bar and click on Stop service)
2. Important:
   • Take a backup of the Patch Manager Plus installation directory (/PatchManagerPlus) to avoid any data loss during the upgrade process.
   • If you have installed Patch Manager Plus Server on Windows Vista, Windows 7, Windows 2008, Windows 8, Windows 2012 or Windows 2012 R2 you should login as a default administrator before running the Update Manager tool.
   • Ensure that either your Patch Manager Plus installation directory or the Patch Manager Plus Directory folder in the system on which the Patch Manager Plus database is running is not scanned by the anti virus.
   • If the Patch Manager Plus Service is being monitored by a 3rd party tool or a script that will restart the service, ensure that you disable it until you complete the upgrade process.
3. Execute the UpdateManager.bat file present in the /PatchManagerPlus/bin directory.
4. Click "Browse" and select the.ppm file that you have downloaded.
5. Click "Install" to install the service pack. This may take few minutes depending on the amount of data that needs to be migrated.
6. Wait until the service pack / hotfix is fully installed.
7. Click "Close" and then click "Exit" to exit the Update Manager tool.
8. Start the Patch Manager Plus.

Instructions to Apply Service Packs/Hot Fixes

1. Shut down Patch Connect Plus. (Right click Patch Connect Plus logo on the Notification area of Task bar and click Shut down Server)
2. Important:
   • Take a backup of the Patch Connect Plus installation directory (<Install_Dir>/PatchConnectPlus) to avoid any data loss during the upgrade process.
   • If you have installed Patch Connect Plus Server on Windows Vista, Windows 7, Windows 2008, Windows 8, Windows 2012 or Windows 2012 R2 you should login as a default administrator before running the Update Manager tool.
   • Ensure that either your Patch Connect Plus installation directory or the Patch Connect Plus Directory folder in the system on which the Patch Connect Plus database is running is not scanned by the anti virus.
   • If the Patch Connect Plus Service is being monitored by a 3rd party tool or a script that will restart the service, ensure that you disable it until you complete the upgrade process
3. Execute the UpdateManager.bat file present in the <Install_Dir>/PatchConnectPlus/bin directory.
4. Click "Browse" and select the.ppm file that you have downloaded.
5. Click "Install" to install the service pack. This may take few minutes depending on the amount of data that needs to be migrated.
6. Wait until the service pack / hotfix is fully installed.
7. Click "Close" and then click "Exit" to exit the Update Manager tool.
8. Start the Patch Connect Plus.

Instructions to Apply Service Packs/Hot Fixes

1. Stop Remote Access Plus.
   Open services.msc --> Find ManageEngine Remote Access Plus Server --> Stop the service.
2. Execute the UpdateManager.bat file present in the <remote access plus_home>/bin directory.
   If you have installed Remote Access Plus Server on Windows Vista, Windows 7, Windows 2008 Server, Windows 8, or Windows 2012 Server, you should login as a default administrator before running the Update Manager tool.
3. Click "Browse" and select the '.ppm' file that you have downloaded and install the file.
   This may take few minutes depending on the amount of data that needs to be migrated. Wait until the service pack / hotfix is fully installed.
4. Close and exit the Update Manager tool.
5. Start Remote Access Plus.

Instructions to Apply Service Packs/Hot Fixes

1. Stop Browser Security Plus through Start --> Services --> ManageEngine Browser Security Plus server --> Stop
2. Important:
   Take a backup of the Browser Security Plus installation directory (<Install_Dir>/BrowserSecurityPlus) to avoid any data loss during the upgrade process.
3. Execute the UpdateManager.bat file present in the <install_dir>/BrowserSecurityPlus/bin
4. Click 'Browse' and select the .ppm file you have downloaded.
5. Click 'Install' to install the service pack/hotfix. This may take few minutes depending on the amount of data that needs to be migrated.
6. Wait until the service pack/hotfix is fully installed.
7. Click 'Close' and then click 'Exit' to exit the Update Manager tool.
8. Now start Browser Security Plus.

Instructions to Apply Service Packs/Hot Fixes

1. Shut down Vulnerability Manager Plus i.e. right click the Vulnerability Manager Plus logo on the Notification area of Task bar and click on Stop service)
2. Important:
   • Take a backup of the Vulnerability Manager Plus installation directory (/VulnerabilityManagerPlus) to avoid any data loss during the upgrade process.
   • If you have installed Vulnerability Manager Plus Server on Windows Vista, Windows 7, Windows 2008, Windows 8, Windows 2012 or Windows 2012 R2 you should login as a default administrator before running the Update Manager tool.
   • Ensure that either your Vulnerability Manager Plus installation directory or the Vulnerability Manager Plus Directory folder in the system on which the Vulnerability Manager Plus database is running is not scanned by the anti virus.
   • If the Vulnerability Manager Plus Service is being monitored by a 3rd party tool or a script that will restart the service, ensure that you disable it until you complete the upgrade process.
3. Execute the UpdateManager.bat file present in the /VulnerabilityManagerPlus/bin directory.
4. Click "Browse" and select the.ppm file that you have downloaded.
5. Click "Install" to install the service pack. This may take few minutes depending on the amount of data that needs to be migrated.
6. Wait until the service pack / hotfix is fully installed.
7. Click "Close" and then click "Exit" to exit the Update Manager tool.
8. Start the Vulnerability Manager Plus.

Instructions to Apply Service Packs/Hot Fixes

1. Shut down Device Control Plus i.e. right click the Device Control Plus logo on the Notification area of Task bar and click on Stop service
2. Important:
   • Take a backup of the Device Control Plus installation directory (/DeviceControlPlus_Server) to avoid any data loss during the upgrade process.
   • If you have installed Device Control Plus Server on Windows Vista, Windows 7, Windows 2008, Windows 8, Windows 2012 or Windows 2012 R2 you should login as a default administrator before running the Update Manager tool.
   • Ensure that either your Device Control Plus installation directory or the Device Control Plus Directory folder in the system on which the Device Control Plus database is running is not scanned by the anti virus.
   • If the Device Control Plus Service is being monitored by a 3rd party tool or a script that will restart the service, ensure that you disable it until you complete the upgrade process.
3. Execute the UpdateManager.bat file present in the /DeviceControlPlus_Server/bin directory.
4. Click "Browse" and select the.ppm file that you have downloaded.
5. Click "Install" to install the service pack. This may take few minutes depending on the amount of data that needs to be migrated.
6. Wait until the service pack / hotfix is fully installed.
7. Click "Close" and then click "Exit" to exit the Update Manager tool.
8. Start the Device Control Plus.

Instructions to Apply Service Packs/Hot Fixes

1. Shut down Application Control Plus i.e. right click the Application Control Plus logo on the Notification area of Task bar and click on Stop service
2. Important:
   • Take a backup of the Application Control Plus installation directory (/ApplicationControlPlus) to avoid any data loss during the upgrade process.
   • If you have installed Application Control Plus Server on Windows 2008, Windows 8, Windows 2012 or Windows 2012 R2 you should login as a default administrator before running the Update Manager tool.
   • Ensure that either your Application Control Plus installation directory or the Application Control Plus Directory folder in the system on which the Application Control Plus database is running is not scanned by the anti virus.
   • If the Application Control Plus Service is being monitored by a 3rd party tool or a script that will restart the service, ensure that you disable it until you complete the upgrade process.
3. Execute the UpdateManager.bat file present in the /ApplicationControlPlus/bin directory.
4. Click "Browse" and select the.ppm file that you have downloaded.
5. Click "Install" to install the service pack. This may take few minutes depending on the amount of data that needs to be migrated.
6. Wait until the service pack / hotfix is fully installed.
7. Click "Close" and then click "Exit" to exit the Update Manager tool.
8. Start the Application Control Plus.

Instructions to Apply Service Packs/Hot Fixes

1. Stop Endpoint DLP Plus. Open services.msc --> Find ManageEngine Endpoint DLP Plus Server --> Stop the service.
2. Follow this step if you are using build number xx or above. After stopping the Endpoint DLP Plus Secondary Server, Execute "SecondaryServerPPMHandler.bat" present in secondary server.
3. Execute the UpdateManager.bat file present in the /bin directory. If you have installed Endpoint DLP Plus Server on Windows Vista, Windows 7, Windows 2008, Windows 8, or Windows 2012, you should login as a default administrator before running the Update Manager tool.
4. Click "Browse" and select the.ppm file that you have downloaded and install the file. This may take few minutes depending on the amount of data that needs to be migrated. Wait until the service pack / hotfix is fully installed.
5. Close and exit the Update Manager tool.
6. Start Endpoint DLP Plus.