Freshservice

1. Unable to create users in Freshservice application via Identity360.

Cause:

The admin attempts to provision users in Freshservice application through orchestration, but the user creation fails as the accounts are missing the mandatory attributes required by Freshservice.

Solution:

Confirm whether the user account contains all the mandatory attributes necessary to create a Freshservice account.

• Email address
• First name
• Last name

2. The account has already been activated
(Error while enabling a Freshservice user account in Identity360)

Cause:

This error message will be displayed when the admin attempts to enable a Freshservice account through Identity360 that was previously disabled via Identity360, later enabled in the Freshservice application, but the changes were not synced to Identity360's Universal Directory.

Solution:

Run the Freshservice application sync to update the latest changes in the Universal Directory.

• Navigate to the Universal Directory tab > Directory Sync Settings.
• Under Next Sync Time column for the Freshservice application, click Sync Now icon.

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