Identity360  

Identity360-Freshdesk integration

Deliver exceptional customer experience by proficiently managing identities and access to the customer support platform.

Freshdesk is a cloud-based customer support software that offers a range of features, including ticketing, automation, and multichannel support, that enables teams to collaborate, track issues, and resolve customer inquiries quickly and efficiently. Organizations can benefit from integrating Identity360 with Freshdesk to streamline customer service operations through efficient access control and seamless identity management capabilities.

Explore what this integration offers

Provisioning  
Single sign-on to Freshdesk  
Multi-factor authentication to Freshdesk  
Access management
Import/Sync  

Why integrate

Freshdesk
Identity360?

Streamlined user authentication

Gain quick access to Freshdesk and other apps assigned to you in just a click by utilizing Identity360's SSO, simplifying user identity verification.

User activity monitoring

Leverage the insights obtained from user authentication and app usage reports to analyze user engagement with Freshdesk and optimize access control.

Robust access security

Elevate Freshdesk's security with Identity360's MFA, minimizing the vulnerability of unauthorized application access through centralized authentication.

Automated life cycle management

Deploy smart templates to orchestrate the creation of users and oversee their organizational journey to provide timely access to required resources.

Centralized identity store

Through Identity360's Universal Directory, your organization can have centralized control over user identities and access across a variety of integrated directories and applications, facilitating streamlined access to Freshdesk and other apps.

Identity360
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