Identity360  

Identity360-Freshservice integration

Accelerate incident resolution and elevate IT support efficiency through secure identity management and access control

Freshservice is a cloud-based ITSM solution that allows organizations to automate their IT operations using features such as incident response and asset management, so IT teams can collaborate and resolve issues more quickly and efficiently. Freshservice integration with Identity360 leads to better identity management practices, ensuring only authorized personnel handle the incidents, and threats related to unauthorized access will be minimized. Identity360's automated provisioning enables swift employee access to essential IT services while improving their onboarding process. It automates account deprovisioning for departing employees and reinforces security and compliance protocols.

Explore what this integration offers

  • Provisioning

    Manage user creation, modification, and deletion in Freshservice effectively via Identity360 to streamline your organization's user life cycle management.

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  • Single sign-on

    Gain hassle-free access to Freshservice and other apps by using Identity360's single sign-on and avoid managing various credentials.

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  • Multi-factor authentication

    Secure Freshservice and other applications against unauthorized access by utilizing Identity360's multi-factor authentication to protect your resources beyond traditional passwords.

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  • Access management

    Manage user roles and permissions in Freshservice through Identity360 which focuses on least privilege to ensure users possess only the essential permissions.

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  • Identity sync

    Ensure a seamless import and sync of user accounts and roles from Freshservice to Identity360 and manage their synchronization schedules with other integrated directories and applications.

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Provisioning  
Single sign-on to Freshservice  
Multi-factor authentication to Freshservice  
Access management
Import/Sync  

Why integrate

Freshservice
Identity360?

Streamlined user authentication

Have centralized control over user authentication and make it convenient for users to access various applications without the need to remember multiple passwords through SSO.

User activity monitoring

Benefit from the data gathered from Identity360's reports on user authentication and application usage to make informed access management decisions on Freshservice and other applications.

Robust access security

Ensure secure user access to Freshservice by incorporating multiple authenticators for user identity verification through Identity360's MFA to thwart unauthorized access.

Automated life cycle management

Implement smart templates and orchestrate user management tasks, ensuring accurate and prompt access to necessary resources throughout the user's life cycle in the organization.

Role-based access control

Establish appropriate permissions and roles for Freshservice users and ensure that any changes in user roles are automatically updated.

Identity360
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