ITSM Observability Integration - ManageEngine ServiceDEsk Plus, OpManager & Site24x7

Configuring and Interface Templates

During initial discovery, OpManager Plus categorizes the device interfaces. For proper classification, install and start the SNMP agent on all the managed devices.

 

OpManager Plus comes with over 230 interface templates which carry the initial configurations to classify the device interfaces into the pre-defined categories, and to associate monitors to them. The interface templates enables you to effect a configuration once and is applied to several devices at a time whenever there is a change.

The Interface templates allows users to apply changes to several interfaces of the same type in one go.

 

Modifying Interface Templates

  1. Go to Settings > Monitoring > Configuration > Interface Template
  2. Search for the template you wish to edit and click on it, don't forget to use the All/Common toggle at the top right to list all type of interfaces.
  3. Configure/Modify the following properties:
    • Enable/Disable: Specify the interface montoring status.
    • Monitoring interval: Select the interval at which this interface type must be polled to fetch data.
    • Utilization: Enter the utilization threshold, if there is a violation of this value an alarm will be raised.
    • Errors: Enter the error rate threshold, if there is a violation of this value an alarm will be raised.
    • Discards: Enter the discard rate threshold, if there is a violation of this value an alarm will be raised.
    • Status poll : Poll the interface for its availability using SNMP (ifAdminStatus & ifOperStatus). 

 

 

 

This initial classification may not be accurate if

  • the network devices do not support SNMP.
  • some devices have their SNMP settings different from those specified in the Credential Settings.
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