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Security policy restricts use of Smart Switch

Problem

End user is attempting to set up the Samsung Smart Switch app on Samsung Device Owner devices; the error message "Security policy restricts use of Smart Switch" is displayed. This prevents the app from functioning as expected.

Cause

This issue arises because Samsung Smart Switch is primarily designed for personal use. When used in an enterprise setting with Samsung Device Owner devices, security policies configured through MDM can restrict its operation. These restrictions are due to the app’s inability to align with certain enterprise-level compliance policies unless explicitly configured.

Resolution

To resolve this issue, ensure that Samsung Smart Switch is properly configured and approved through Managed Google Play with the necessary Managed App Configuration settings. Follow the steps below:

Pre-requisite:

Before proceeding, ensure the following pre-requisites are met:

  • The MDM must be integrated with Managed Google Play.
  • Verify that the devices support Samsung Smart Switch.
  • Smart Switch app must be enabled to run in the Managed App Configuration.

Steps to Add and approve Samsung Smart Switch in MDM App Repository

  1. Navigate to the Device Mgmt->App Repository.
  2. Click on +Add App->Play Store App->Search for the Samsung Smart Switch app.
  3. Click on "Select" and click Save&Syncbutton to add the app to the app repository.

  4. Click on the Samsung Smart Switch app. Select Configurations, Enable the "Allow SmartSwitch Run" toggle . Click on saveto add the Samsung Smart Switch app as an approved app.

  5. Click on "Distribute" to distribute the app to the devices or groups.

Notes:

  • The Samsung Smart Switch app might not work as intended on all devices due to its design for personal use.
  • The app’s functionality depends on enabling the Managed App Configuration settings. Failure to configure these settings may result in app malfunction.
  • For a detailed explanation and troubleshooting, refer to Samsung’s knowledge base article.

 

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