Troubleshooting and Knowledge Base (KB)

On-Premise

Secure Communication Using Third-Party Certificates

• Potential Security Risk Ahead
• Error in Third Party Certificate
• Can't reach this page
• SSL certificate name mismatch
• Unable to add SSL certificate
• Server connection not secure
• Unable to download intermediate certificates automatically

Secure Communication Using Third-Party Certificates

• Back up creation failed
• SQL DB unreachable
• Install app failed

• Unable to add domain

• General

  • License limit has reached
  • Unable to modify user details
• Apple Device Enrollment

  General

  • License limit has reached
  • Unable to modify user details

  Connectivity

  • Error in Third Party Certificate
  • MDM Profile cannot be installed on Device
  • New MDM Payload does not match with the old one
  • Device management revoked by user

  APNs

  • APNS certificate Expired/Revoked
  • CSR mismatch
  • Unable to manage the mobile device- APNs not reachable
  • APNs not recognized

  Invite Enrollment

  • Profile Installation Failed
  • Use safari browser from your mobile device, to Enroll your device
  • Apple user enrollment has been enabled by your Admin
  • Downloaded profile is not available in settings
  • Invalid Enrollment Invite!
  • A Connection to the MDM server could not be established
  • Issues with scanning the QR code using iOS devices

  Apple Business Management Enrollment

  • Troubleshooting steps while enrolling devices using ACE

  Apple Configurator Enrollment

  • Troubleshooting steps while enrolling devices using ACE
• Android Device Enrollment

  Common

  • "Access Blocked!" - Unable to enroll the Android device from a Public network
  • Server unreachable : FQDN Verification
  • Device administrator disabled

  Connectivity

  1. Server unreachable: server reachability Verification",
     or "Unable to resolve FQDN due to DNS issue,
     or "Unable to connect to the MDM Server
  2. Certificate expired:Sync Operation
  3. FCM service not available
  4. FCM Authentication failed
  5. Unable to reach FCM
  6. FCM registration error
  7. Android device-enrollment failed
  8. Android account missing

  Invite Enrollment

  • Unable to add work profile
  • Invalid QR code

• Profile installation failed- Command format error
• Wi-Fi profile failed
• Windows passcode fails

• General

  • App distribution failed- License count exceeded
  • Unable to retrive app data
• Apple App Management

  • App Store not reachable
  • App Store disabled
  • Manifest file URL not reachable
  • Developer provisioning profile detected in IPA
  • iTunes store id not validated
  • Unable to install iOS app
  • Invalid security certificate
• Android App Management

  • Google play store not reachable
  • App installation failed
  • Access to MDM server blocked

General

• Phone number is not detected

Apple

• Device scanning failed- Scanning time-out
• Unable to contact iOS device

Android

• Unable to locate android device
• Unable to contact Android device
• Android agent not reachable

windows

• Unable to contact Windows device
• Complete wipe failed on a Windows laptop

• Issues in accessing Exchange Server
• Exchange Account Already Exists

• Cross-site Scripting (XSS) Vulnerabilities
• Authentication Vulnerabilities
• Authorization Vulnerabilities
• Sensitive Data Exposure
• Brute Force Vulnerabilities
• File Read/Inclusion Vulnerabilities
• Arbitrary File Upload Vulnerabilities
• Security Issues in Cookies
• Multiple Vulnerabilities in OpenSSL (fixed in Build #91051)
• CSRF attack on User Management Role handling (fixed in Build #91038)
• CVE-2015-82001 and Remote Code Execution in few servlets (fixed in Build #91108)
• Multiple Cross Site Scripting(XSS) Vulnerabilities in OpenSSL (fixed in Build #92035)
• CVE-2022-41339- Privilege escalation in User Administration