Do banking and finance need IT monitoring solutions?

Information technology has become an important business resource. Banking and finance is one of the sectors most affected by its development, with the introduction of new markets, goods, services, and delivery methods. Internet banking, mobile banking, and online electronics banking are a few examples of this shift. Information technology is critical, and the absence of it can lead to poor decisions and ultimately business failure.

Today's banking has moved from a manual, scale-constrained environment to a worldwide banking presence with automated systems and procedures. There's nearly no need to visit a branch these days, thanks to ATMs, mobile banking, and online bill payment services for vendors and utility service providers. Branches are evolving from being places where bankers and tellers foster relationships with customers and the wider community, to sites that provide quick and often automated transactions. As a result of their increased reliance on technology, banks, insurance firms, and investment banks are adopting stern security measures.

Common IT challenges for banks and financial services

Due to intense competition within the banking and finance industry, the difficulties of meeting customer expectations for mobile access, and federal and state regulatory requirements, banks and financial services face a particular but typical set of IT networking challenges.

 
High availability

Every industry pays a price for downtime, but the financial services sector pays a high price. The financial sector frequently ranks at the top of the "cost per minute" of downtime statistics, and downtime may negatively affect an institution's image as well. This is why fault tolerance and high availability are standards in the financial and IT industries.

 
Performance

The importance of network performance in finance may be best shown by high-frequency trading, where milliseconds may make a difference. However, nearly every part of day-to-day operations increasingly relies on high network performance as well, which is necessary for everything, including video conferencing and customer-facing portals.

 
Security

Attackers prize financial institutions as high-value targets. Any hack may seriously harm your image over the long run as it degrades the trust your organization was founded on. Government regulation is another foundation for trust in the finance industry. Regulations frequently demand thorough network documentation that is auditable and holds to data security standards. Thus, network security is a primary concern for all IT teams.

 
Distributed monitoring

Financial services networks contain a wide range of distinct networks dispersed over several sites, including branches, ATMs, corporate data centers, and home offices of remote workers. Even if you construct everything from scratch, monitoring and maintaining all these networks is difficult. Dealing with the diversity brought on by mergers and acquisitions makes it considerably tougher.

 
Cost and tool sprawl

Aside from the expense of hardware and bandwidth, administering and monitoring intricate financial networks may be expensive. Although there are specialized tools for various use cases, this results in tool sprawl, which is an ever-expanding collection of unconnected applications that may or may not interface with one another. Plus, the licensing and operating costs of this approach can quickly build up.

In short, complexity has become the recurring theme in banking and financial services networks.

In reality, networks for banking and financial services are a web of applications, LANs, WANs, network hardware, and physical locations. Base-lining performance across locations, managing network devices, locating bottlenecks, and going deep when a specific problem has to be debugged can become an impossible task.

There is no one-size-fits-all solution, and refining the current monitoring approach to solve one issue, frequently results in trade-offs with another (e.g. cost vs. performance).

Making sure your network visibility is broad and deep is the fundamental first step in dealing with the complexity of financial and banking networks. To better grasp what it truly takes to monitor such complicated networks, let's first define the layers involved.

 
Network asset management

You cannot get deeper network visibility until you have a complete inventory of all the network devices and applications. Every device that connects to the network should be continuously listed by a reliable network asset management technology. Network discovery may assist in maintaining the accuracy of your inventory by using standard network protocols to detect and characterize network devices. Indications like IP address, media access control (MAC) address, model, serial number, software or firmware version, and end-of-support dates should be included, at the very least. Visibility into the rest of your network is built on a foundation of a thorough network asset inventory.

 
Performance monitoring

With the help of performance monitoring, you can obtain a precise image of the state of your network (including both recent snapshots and historical performance), from a broad viewpoint, such as bandwidth utilization and throughput, down to specific device metrics. Any number of factors, including missed packets, CPU use, and application-level faults, may be identified using metrics collected via protocols like SNMP, WMI, and syslog.

 
Automation

To retain visibility, automation is essential. Manual network mapping, device discovery, and asset management are feasible but unsustainable. Moreover, manual device inventories and network maps are quickly outdated by modern, dynamic networks. This leads to technical debt, negative feedback loops, and a lack of faith from the finance and IT personnel in the available network documentation.

 
Network mapping

The relationships between those identified devices at Layers 1, 2, and 3 are visible using network mapping. Fundamentally, network mapping assists you in locating your devices and understanding how they are connected. The map must be live and dynamically updated as devices go online and offline.

Traffic visibility

The most basic level of network visibility focuses on device connections and data flows. You may gather information from traffic visibility, such as geolocation data for web traffic, and spot unauthorized programmed activity.

Introducing robust software for all your banking and finance network monitoring needs

OpManager is an efficiently integrated network monitoring solution that simplifies network monitoring for your IT team. This self-guided, easy-to-use software allows you to monitor complex banking and finance solutions as well as conventional network devices effortlessly. Any device that is connected to the network through an IP address is monitored by OpManager via internet standard protocols, like SNMP or WMI. Here are some highlights of its many features to help you decide if OpManager is right for your banking and finance environment.

  • View critical metrics: Pay attention to user-friendly fault monitoring, performance analysis, availability monitoring, cross-stack network data correlation, and hop-by-hop network route analysis. Network performance troubleshooting may be made more effective both proactively and reactively by having visibility into these indicators.
  • Manage a hybrid environment: View information on the performance, traffic, and configuration of hardware and software in on-premises, cloud, or hybrid settings.
  • Faster analysis: Use packet path information to supplement what manual tools may offer. Quickly establish your network's mean-time-to-innocence (MTTI), so you can get in touch with your ISP if necessary. Faster analysis may also result in fewer performance issues that affect your customers.
  • Discover root-causes more quickly: Facilitate data correlation with a cross-stack strategy to expedite the troubleshooting process. The ability to drag and drop network insights into a shared timeline with other crucial system performance data is beneficial for instant visual correlation, which speeds up the discovery of root causes and allows for more specialized troubleshooting.
  • Mapping and visualization: Automate the discovery and mapping of devices, performance indicators, link utilization, and wireless coverage so you can see everything that is happening on your network and fix problems before they impact the network and your company.
  • Plan for the future: Automatically determine exhaustion dates utilizing thresholds based on peak and average demand with the help of automated forecasting, alerting, and reporting tools. Reduce the cost of obtaining supplementary or unnecessary hardware by configuring network resources more effectively.

Customer reviews

OpManager

OpManager - 10 Steps Ahead Of The Competition, One Step Away From Being Unequalled.

- Network Services Manager, Government Organization

Review Role: Infrastructure and Operations Company Size: Gov't/PS/ED 5,000 - 50,000 Employees

"I have a long-standing relationship with ManageEngine. OpManager has always missed one or two features that would make it truly the best tool on the market, but over it is the most comprehensive and easy to use the product on the market."

OpManager

Easy Implementation, Excellent Support & Lower Cost Tool

- Team Lead, IT Service Industry

Review Role: Infrastructure and Operations Company Size: 500M - 1B USD

"We have been using OpManager since 2011 and our overall experience has been excellent. The tool plays a vital role in providing the value to our organisation and to the customers we are supporting. The support is excellent and staff takes full responsibilities in resolving the issues. Innovation is never stopping and clearly visible with newer versions"

OpManager

Easy Implementation With A Feature Rich Catalogue, Support Has Some Room For Improvement

- NOC Manager in IT Service Industry

Review Role: Program and Portfolio Management Company Size: 500M - 1B USD

"The vendor has been supporting during the implementation & POC phases providing trial licenses. Feature requests and feedback is usually acted upon swiftly. There was sufficient vendor support during the implementation phase. After deployment, the support is more than adequate, where the vendor could make some improvements."

OpManager

Great Monitoring Tool

- CIO in Finance Industry

Review Role: CIO Company Size: 1B - 3BUSD

"Manage Engine provides a suite of tools that have made improvements to the availability of our internal applications. From monitoring, management and alerting, we have been able to peak performance within our data center."

OpManager

Simple Implementation, Easy To Use. Very Intuitive.

- Principal Engineer in IT Services

Review Role: Enterprise Architecture and Technology Innovation Company Size: 250M - 500M USD

"Manage Engine support was helpful and responsive to all our queries"

 
 
 

Case Studies - OpManager

OpManager
Thorp Reed & Armstrong

Industry: Government

Randy S. Hollaway from Thorp Reed & Armstrong relies on OpManager for prompt alerts and reports.

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OpManager
Hinduja Global Solutions saves $3million a year using OpManager

Industry: IT

Hinduja Global Solutions (HGS) is an Indian business process management (BPM) organization headquartered in Bangalore and part of the Hinduja Group. HGS combines technology-powered automation, analytics, and digital services focusing on back office process.

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OpManager
USA-Based Healthcare Organization Monitor's Network Devices Using OpManager and Network Configuration Manager

Industry: Healthcare

One of the largest radiology groups in the nation, with a team of more than 200 board-certified radiologists, provides more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations.

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OpManager
Netherlands-based real estate data company avoids system downtime using OpManager and Firewall Analyzer

Industry: Real Estate

Vabi is a Netherlands-based company that provides "real estate data in order, for everyone." Since 1972, the company has focused on making software that calculates the performance of buildings. It has since then widened its scope from making calculations.

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OpManager
Global news and media company

Industry: Telecommunication and Media

Bonita uses OpManager to monitor their network infrastructure and clear bottlenecks.

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