Digital experience monitoring

FAQ's

• Does one need any special license to manage company websites through Applications Manager? To monitor websites (availability, performance, content check, etc.) through Applications Manager, no special add-on license is required.
• I have my company's websites accessible through HTTPS externally and HTTP internally. This poses a challenge in managing them through Applications Manager as they are not accessible. How do I resolve this issue? If you are unable to connect to the website from the Applications Manager server, you can make use of the proxy configuration, which is available in the 'Settings' tab.
• What is the difference between APM, RUM and EUM? APM (APM Insight) is agent-based monitoring solution for tracking applications performance You can get comprehensive end-to-end transaction awareness across your entire infrastructure, enabling you to isolate performance issues and resolve them quickly without degrading the performance of your applications. You can drill-down to the root cause of problems quickly and perform first-level troubleshooting.
  RUM (Real User Monitoring) aids you in providing a complete digital user experience monitoring solution for your web applications by obtaining real-time visibility into their performance behind-the-scene. It visualizes application interaction patterns and gives an in-depth understanding of problems that are affecting real-time users while accessing websites and applications. You also get to analyze application performance from every aspect like browser, platform, geography, ISP, etc., making it easier to identify and resolve problems/errors occurring in your application at the earliest.
  EUM (End User Monitoring) provides the ability to monitor the health and performance of services from multiple locations outside your corporate firewall. It provides greater visibility into the user experience and behaviors of these services and helps in detecting potential performance problems before end users are affected. It also enables you to take steps to improve the user experience of business-critical services. End user monitoring can be enabled by installing agents in client locations and configuring your monitors to make use of these agents for monitoring. The monitors currently supported by the EUM agent include Ping, Telnet, DNS, Mail Server, LDAP server and Real Browser Monitor (RBM).
  
  The key difference is that you can drill down into backend performance of your application using APM, whereas, RUM/EUM provides visibility into the frontend performance of your web application.
• How to monitor frontend services from the application side using angular bases? You can monitor the web application experience with the help of Real User Monitoring. However, you won't be able to see it specifically as angular bases.
  For the backend part, you can make use of APM Insight for the server side monitoring.
• What is the difference in using URL monitoring between OpManager and Applications Manager? Both Applications Manager and OpManager use similar techniques for monitoring, so they provide the same basic information. Typically, customers who want to relate network details with their website stats prefer using OpManager. On the other hand, if you're looking to monitor your applications performance along with your websites, Applications Manager would be the go-to solution. Since both URL monitors and Application Monitors are integrated into the same tool (APM), it simplifies correlation and troubleshooting. Also, Applications Manager offers advanced website monitoring features such as Real Browser Monitor (RBM), Real User Monitoring (RUM), Brand Reputation of webpages, Webpage Analyzer, and Webpage Content monitoring. These features provide comprehensive visibility of your webpage, giving you deeper insights.
  If you're interested in exploring these capabilities further, we recommend registering for a personalized one-on-one demo using this link. This way, we can provide a detailed explanation and showcase the functionalities. https://www.manageengine.com/products/applications_manager/demo.html
• Where can I find the EUM key for accessing the EUM agent? For logging into the EUM Agent console, we need to use the End User Monitoring API key, which can be found under Settings → Rest API → End User Monitoring.
• Is there anything you can do if the script is capturing the wrong page? Or the page shown is not the page that should be returned in the monitor? In HTTP(s) URL monitor, you can use a Content Check to verify that the page being monitored is the correct one. Additionally, we offer a Website Content Monitor that allows you to check if a different page is loaded instead of the intended one, by using the Defaced Script and Text metrics. For this use case, we can arrange a one-on-one session to discuss the detailed requirements and address any concerns. You can register for a personalized one-on-one demo using this link so we can showcase the feature in detail.
  https://www.manageengine.com/products/applications_manager/demo.html
• Is it possible to add more than one content check in URL monitoring? Yes, you should be able to add more than one content check as comma-separated values. For example, if you specify inputs as 'Login', 'Password'), Applications Manager will check for both contents on the loaded webpage.
• I heard that Web Transaction Recorder tool used to create the synthetic transaction monitor is deprecated and I should use .har files to capture my pages. How can I use HAR files for creating a synthetic monitor? In general, synthetic transaction monitoring (Real Browser Monitoring) can be easily created by recording the transactions using a browser extension. RBM is achieved using the EUM agent installation. The .HAR file method of monitor addition is only applicable to URL sequence monitoring. The web transaction recorder is now obsolete, so additional installation is not required for URL sequence monitoring. For more information, refer to the following links:
  https://www.manageengine.com/products/applications_manager/help/rbm-browser-extension.html
  https://www.manageengine.com/products/applications_manager/help/har-file.html