Koorsen Fire & Security is a family-owned fire protection and security service company. Founded in 1946, the company has over 70 years of experience in serving businesses and homes and ensuring safety and security of the highest standards. Koorsen Fire & Security is based out of Indianapolis, Indiana, United States, but provides its services in over 30 locations all over the country.
While Koorsen Fire & Security was in the process of strengthening its password management and security framework, its IT administrators hit a snag in implementing one of the password policies.
As most of Koorsen's employees are mobile, the company needed a feature that enabled its mobile employees to reset or change their passwords from any location and at any time. After taking a look at multiple solutions, Koorsen decided to give ADSelfService Plus a shot, identifying it as the only solution that fit its demands.
Koorsen Fire & Security
Facilities Services
United States
Deploying ADSelfService Plus was no problem for Koorsen. The team was impressed with how easy and painless the process was, specifically that there was no hassle of dealing with databases. "We even had to move the application from one server to another after it was already configured. It was a painless process. The cost to deploy was also minimal," said James Ries, a help desk technician at Koorsen.
The team at Koorsen was expecting a flurry of help desk calls with password reset requests. However, ADSelfService Plus ensures that employees can reset their passwords even when they're not connected to the company's internal network. This has drastically reduced the number of help desk calls, much to the delight of the company's IT team. The final step is to remind employees to change their expiring passwords, which can also be automated thanks to ADSelfService Plus.
ManageEngine's support team was also there with the team at Koorsen throughout the deployment process. "During the call, they always had time to connect right away to take a look at the problem we were having. That was very impressive. With most services, I have to wait a day or two to have someone with time to help troubleshoot," said Ries.
With ADSelfService Plus in place, Koorsen Fire & Security can make protecting other businesses and homes its first priority and say goodbye to worrying about password security or management issues.
ManageEngine ADSelfService Plus is an integrated Active Directory (AD) self-service password management and single sign-on (SSO) solution. This solution helps domain users perform self-service password reset, self-service account unlock, and self-update of personal details in AD. ADSelfService Plus provides AD-based SSO for over 100 enterprise applications such as Office 365, Salesforce, and Google Workspace (formerly G Suite) and secures access to network resources by enabling two-factor authentication for Windows logons.
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