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User Survey

Gather end-user feedback, elevate your IT service delivery.
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What is a user survey?

A user survey is a questionnaire that enables end-users to provide feedback on the service quality and technicians' performance.

It enables MSPs to measure the user experience and find out the areas of improvement in processes and technician performance. This survey is critical for building a strong relationship with the customers.

MSPs can continuously improve their service delivery process and meet the end users' evolving needs and expectations by regularly conducting user surveys.

Why is a user survey important?

User surveys are crucial for MSPs to enhance their service desk offerings by providing valuable insights and a deeper understanding of customer needs and preferences.

User surveys also enable end users to voice concerns and help identify areas for improvement.

This feedback can be used to tweak processes and fix underlying issues, which results in higher satisfaction and loyalty.

User Survey in ServiceDesk Plus MSP

ServiceDesk Plus MSP provides a user-friendly interface to set up User Surveys that can be customized with different types of questions such as ratings, opinion scale, binary, or radio.

These surveys can be set up for incidents and service requests with the ability to schedule them based on predefined parameters. MSPs can generate reports based on user surveys to evaluate the technician performance and service quality.

Customer feedback survey

User survey in ServiceDesk Plus MSP

Measure the service desk performance with custom end-user surveys

  • Create tailored surveys for customer end users with the help of a simple drag-and-drop interface.
  • Obtain feedback from users by using various question formats like ratings, opinion scales, yes-or-no questions, and radio buttons.
  • Create custom surveys for various audiences based on different parameters such as priority, category, and department. Offer surveys in multiple languages.
  • Set up surveys to run at specific intervals, or have them go out automatically after a certain amount of tickets have been resolved.
  • Create reports based on individual or multiple user surveys to evaluate the effectiveness of your service desk efficiently.