Adding New Impact
Impact is a measure of the business criticality of an Incident or a Problem. Impact is often measured by the number of people or systems affected. By default you have four Impact details listed in the list view.
To add new Impact,
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Log in to the ServiceDesk Plus - MSP application using the user name and password of an admin user.
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Click the Admin tab in the header pane.
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In the Helpdesk block, click the HelpDesk Customizer icon. This opens the Configuration Wizard page.
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Click the Impact link at the left side of the page under the HelpDesk block. This opens the Impact page.
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Click New Impact link on the top right hand side of the page. This opens the Add impact details page.
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Specify the Name of the impact in the given text field.
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Specify the detailsabout the impact in the given Description field.
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Save the changes.
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Click the Save and add new button to save the Impact and add another Impact.