Change Type
The change types shows the significant changes in the organization which involves cost and time. By default you have four change types and Standard is a pre-defined change type hence cannot be edited. And the Standard Change type is a pre-approved change type which will not require approval from the change manager.
To add a new Change Type,
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Login to the ServiceDesk Plus - MSP application using the user name and password.
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Click the Admin tab in the header pane.
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In the Problem/Change Management block, click the Change Types icon. This opens the Change Type list page.
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Click on the New Change Type link. This opens the Add New page.
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Specify the Name for the change Type in the given text field, say Significant. This is a mandatory field.
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Select the Colour by clicking the colour icon to indicate the severity of the change. This is a mandatory field.
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Specify the Description about the change type in the description field.
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Save the changes. You can see the change type getting listed in the change type list view.
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Click the Save and add new button to save the Change Type and add another Change Type.