Adding Notes
If you like to add additional information including technical information based on your observations to a particular problem, then you can Add Notes to that problem. You can also use notes to update the status of the problem.
To add a note to the problem,
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Log in to the ServiceDesk Plus - MSP application using your user name and password.
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Click the Problems tab in the header pane.
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Click the Title of the problem to which you would like to add a note. This opens the problem details page.
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Click the Add New combo box -> Select Note option. This opens Add Notes page as shown below,
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Enter your content in the text box. These notes are public.
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Save the details. The note is added at the bottom of the problem along with a date and time stamp. The name of the person who added the note is also displayed.
You can add any number of notes to a problem. The added notes will be displayed in the ascending order. You can also edit or delete the notes that have been added.