Associating Incidents to a Problem

You have an option to associate Incidents to a problem. Similar Incidents can be associated to a problem. This allows us to track the severity of a problem.  

To Associate Incidents,

1. Log in to the ServiceDesk Plus - MSP application using your user name and password.

2. Click the Problems tab. This opens the Problem List View page. Click the problem title to be associated with the Incidents. This opens the problem details page.

3. Click the Actions combo box on the top right side of the page. Click Associate Incidents option. This opens Associate Incidents to problem page.

4. Select the type of requests to be displayed by selecting from the Show combo box on the top left hand side of the page. Ex: Open Requests or All Requests and so on. On selecting the request type the corresponding requests gets listed.

5. Select the Incidents from the list by enabling the check box beside each incident.

6. Click Associate Incidents to associate respective requests to the problem (particular selected problem). The associated incidents gets listed in the Incidents tab in the problem details page.