Deleting Problem
You have an option to delete individual problems or group of problems together.
To delete individual problems
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Log in to the ServiceDesk - MSP Plus application using your user name and password.
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Click the Problems tab in the header pane.
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Click the Title of the problem to be deleted in the problems list view page. This opens the Problem Details page.
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Click the Actions combo box on the top right hand side of the page.
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Click the Delete link from the list. A dialog pops up asking you to confirm on the delete process.
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Click OK to proceed. You can see the problem deleted from the list.
To delete more than one problem at a time
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In the Problem list view page, select the problems to be deleted by enabling the check boxes.
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Click the Delete button. A dialog pops up asking you to confirm on the delete process.
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Click OK to proceed deleting Or click Cancel to abort deletion.