Send Notifications
To send notifications specific to the problem to the requester who raised the problem or to any person concerned,
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Log in to ServiceDesk Plus - MSP application using your user name and password.
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Click the Problems tab in the header pane. This opens the problem list view page.
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Click the title of the problem to which the notification has to be sent. This opens the problem details page.
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Click the Actions combo box and select the Send Notification link. This opens the Send Notification page.
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Specify the To and CC address in the given text field.
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Specify the Subject of the notification in the given text field.
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Specify relevant information about the notification in the Description field.
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Send the notification.